A series of audio recordings from Fox IT - The Authority in Service Management. Fox IT consultants speak authoritatively on a number of topics. Download these and listen to them on your MP3 player wherever you are. http://www.foxit.net/podcasts Copyright Fox IT Ltd. 2009 en-gb Fri, 3 Apr 2009 16:40:37 +0100 webmaster@foxit.net Fri, 3 Apr 2009 16:38:29 +0100 webmaster@foxit.net FeedForAll v2.0 (2.0.2.9) unlicensed version http://www.feedforall.com Fox IT - the Authority in Service Management A series of audio recordings from Fox IT - The Authority in Service Management. Fox IT consultants speak authoritatively on a number of topics related to IT Service Management and IT Governance. Fox IT Fox IT webmaster@foxit.net ITIL, ISO20000, Governance,IT Governance, Software as a Service, SaaS no no http://www.foxit.net/common/images/FoxITLogoTM-small.jpg http://www.foxit.net/podcasts Audio recordings of Fox IT consultants speaking authoritatively on a number of topics. 142 99 Vernon Lloyd, International Client Director at Fox IT and Author of the ITIL Version 3 Lifecycle Service Design book, introduces the ITIL v3 training courses, with particular reference to the Capability courses. http://www.foxit.net/downloads/podcasts/Intermediate%20ITIL%20v3.mp3 askthefox@foxit.net DD4A2CAD-FAD4-400A-B2C9-C583689D69AA Fri, 3 Apr 2009 14:21:36 +0100 Vernon Lloyd introduces the ITIL v3 training courses focussing on the Capability courses Vernon Lloyd, International Client Director at Fox IT and Author of the ITIL Version 3 Lifecycle Service Design book, introduces the ITIL v3 training courses, with particular reference to the Capability courses. 12:27 Fox IT Ltd clean no Victoria Page-Morris talks to Oscar Mercer about the differences between Key Performance Indicators (KPIs) and targets. http://www.foxit.net/podcasts askthefox@foxit.net C3D1130F-E5F1-4DEF-BD59-5354EAABA61E Tue, 3 Jul 2007 17:50:00 +0100 Victoria Page-Morris talks to Oscar Mercer about the differences between Key Performance Indicators (KPIs) and targets. Victoria Page-Morris talks to Oscar Mercer about the differences between Key Performance Indicators (KPIs) and targets. The two terms are used almost interchangeably, which can be misleading. Oscar explains how to select good performance indicators and warns of the dangers of setting the wrong targets. 8:07 Fox IT Ltd clean no Victoria Page-Morris talks to Oscar Mercer about the changes that have been made to the COBIT framework in version 4.1 http://www.foxit.net/podcasts askthefox@foxit.net 9830CF90-267E-48C9-BFC4-61C0488245F5 Tue, 3 Jul 2007 17:35:12 +0100 Victoria Page-Morris talks to Oscar Mercer about the changes that have been made to the COBIT framework in version 4.1 Victoria Page-Morris talks to Oscar Mercer about the changes that have been made to the COBIT IT Governance framework in version 4.1. Oscar describes the differences from version 4.0 and gives his views on the changes. 6:32 Fox IT Ltd clean no Nick Temple, Chairman of Fox IT, presents the keynote speech at Fox IT's conference on IT Governance in June 2006. http://www.foxit.net/podcasts askthefox@foxit.net AE350CBB-18B6-405E-93AA-4C61E9CE210C Fri, 29 Jun 2007 14:23:09 +0100 Nick Temple, Chairman of Fox IT, presents the keynote speech at Fox IT's conference on IT Governance in June 2006. In June 2006 Fox IT ran the "Keep Out Of Jail" event - a conference on IT Governance that covered issues of regulatory compliance, such as the Sarbanes-Oxley Act, that put the responsibility for good governance on to Executive Management of an organisation, with the risk of possible criminal prosecution if things go wrong. Nick Temple, Chairman of Fox IT, presents the keynote speech at this conference. 18:41 Fox IT Ltd clean no Brian Broadhurst talks to Mike Baker about PAS77, the code of practice for IT Service Continuity Management published by the British Standards Institution. http://www.foxit.net/podcasts askthefox@foxit.net 2E224EDA-04E7-4A59-82E8-45100888DA6A Mon, 19 Mar 2007 17:02:29 +0000 Brian Broadhurst talks to Mike Baker about PAS77, the code of practice for IT Service Continuity Management published by the British Standards Institution. Brian Broadhurst talks to Mike Baker about PAS77, the code of practice for IT Service Continuity Management published by the British Standards Institution. The discussion explores the content of the Publicly Available Specification (PAS) and its relationship to ITIL and ISO/IEC 20000. 7:12 Fox IT Ltd clean no Kevin Shaw talks to Vicky Jones about how to build a Service Catalogue as the basis for the delivery of IT services. Vicky explains why an organisation should develop a Service Catalogue, what information should be held within it, and how to decide which services to include. http://www.foxit.net/podcasts askthefox@foxit.net BBC06F43-C775-4F55-8D40-2210160D6E7B Tue, 6 Mar 2007 13:35:59 +0000 Kevin Shaw talks to Vicky Jones about how to build a Service Catalogue as the basis for the delivery of IT services. Kevin Shaw talks to Vicky Jones about how to build a Service Catalogue as the basis for the delivery of IT services. Vicky explains why an organisation should develop a Service Catalogue, what information should be held within it, and how to decide which services to include. 7:04 Fox IT Ltd clean no Kevin Shaw talks to Grant Adams, Fox IT's Microsoft Service Management business stream leader, about MSM and the Consultancy and Training that Fox IT can offer in support of an organisation's MSM initiatives. http://www.foxit.net/podcasts askthefox@foxit.net 9D7E8108-B42B-4C0E-9030-B7DD64F41C4C Wed, 28 Feb 2007 14:49:22 +0000 Kevin Shaw talks to Grant Adams, Fox IT's Microsoft Service Management business stream leader, about MSM and the Consultancy and Training that Fox IT can offer in support of an organisation's MSM initiatives. This is the first in a series of podcasts by Grant Adams discussing Microsoft Service Management (MSM) and the products and services that Fox IT offer in this area. Fox IT has a long history of working with Microsoft in this area, and helped to author the Microsoft Operations Framework (MOF). 5:31 Fox IT Ltd. MOF, MSM clean no Kevin Shaw talks to Ian Bevan, Fox IT's Training Manager, about the implications of the ITIL refresh on Service Management training and qualifications. http://www.foxit.net/podcasts tpa@foxit.net 0F37AC15-D4CB-4DA9-950B-71EF800C02D4 Fri, 2 Feb 2007 12:59:13 +0000 Kevin Shaw talks to Ian Bevan, Fox IT's Training Manager, about the implications of the ITIL refresh on Service Management training and qualifications. In this podcast Ian Bevan, Fox IT's Training Manager discusses the ITIL refresh and, pending the publication of the training syllabus, speculates on the impact on Service Management training and qualifications. 5:52 Fox IT Ltd. ITIL, Service Management, Training clean no Brian Broadhurst talks to Steve Ingall, Managing Director of Fox IT, on the impact that Software as a Service (SaaS) is having on the delivery of IT services. http://www.foxit.net/podcasts sales@foxit.net BF94328C-2381-48CC-9C50-B7C0D00E0C09 Wed, 31 Jan 2007 12:22:19 +0000 Brian Broadhurst talks to Steve Ingall, Managing Director of Fox IT, on the impact that Software as a Service (SaaS) is having on the delivery of IT services. In this podcast Steve Ingall, Managing Director of Fox IT explains the phenomenon of Software as a Service (SaaS) and how it is revolutionizing the delivery of IT services. Steve explores the benefits of the SaaS approach and the implications for IT Service Management. Finally, Steve gives his predictions for the future of SaaS. 8:10 Fox IT Ltd. SaaS, Software as a Service, Service Management clean no Kevin Shaw talks to Lynda Cooper, Fox IT's International Director of Consulting, co-author of the ISO20000 standard, and UK representative on ISO for IT Service Management, about the ISO20000 standard. http://www.foxit.net/podcasts iso20000@foxit.net 9191FB82-DFAD-4C05-9F5F-A57601E4A7B2 Wed, 31 Jan 2007 12:19:52 +0000 Kevin Shaw talks to Lynda Cooper, Fox IT's International Director of Consulting, co-author of the ISO20000 standard, and UK representative on ISO for IT Service Management, about the ISO20000 standard. In this podcast Lynda Cooper, one of the authors of the BS15000 and ISO/IEC 20000 standards gives an overview of the ISO standard and explains why organizations might consider achieving certification under the standard. Lynda explains the process that organizations should follow in order to meet the standard, and describes ways in which Fox IT can help an organization to achieve certification. 10:36 Fox IT Ltd. ISO20000, BS15000, ISO.IEC20000 clean no Brian Broadhurst talks to Vernon Lloyd, International Client Director with Fox IT, well known authority on IT Service Management and one of the authors of the new ITIL books, about the ITIL refresh. http://www.foxit.net/podcasts askthefox@foxit.net A6A6C56F-3E1C-4190-A10A-44EC5C99EE32 Mon, 29 Jan 2007 12:12:06 +0000 Brian Broadhurst talks to Vernon Lloyd, International Client Director with Fox IT, well known authority on IT Service Management and one of the authors of the new ITIL books, about the ITIL refresh. In this podcast Vernon Lloyd, one of the authors of the ITIL version 3 core books, explains the structure of the revised IT Infrastructure Library. Vernon discusses the differences between the current ITIL 2 approach and that adopted by the refresh project. Vernon also describes the process that OGC/TSO have gone through in order to ensure that all stakeholders' requirements have been taken into account. Finally, Vernon explains what Fox IT will be offering around ITIL version 3. 12:43 Fox IT Ltd. ITIL, Service Management clean no Kevin Shaw talks to Brian Broadhurst, Fox IT's IT Governance business stream leader, on the subject of 'What is IT Governance ?'. http://www.foxit.net/podcasts governance@foxit.net D2EF2265-E974-4FBF-A8FF-D7AD6AA3D371 Mon, 29 Jan 2007 11:16:17 +0000 Kevin Shaw talks to Brian Broadhurst, Fox IT's IT Governance business stream leader, on the subject of 'What is IT Governance ?'. In this podcast, Brian Broadhurst explains why some people find it difficult to understand where IT Governance fits in to the overall Corporate Governance regime. He also discusses who is responsible for IT Governance, and what benefits can be gained from having a robust IT Governance framework in place. 4:25 Fox IT Ltd. IT Governance, Service Management clean no