If you cannot see any images, please click here to view in your browser.

AOL 9.0 users - please add foxNEWS@foxit.net to your address book so that you can see our entire message.

Outlook 2003 and Mailwasher users, to make sure you do not miss an issue, please right-click this message and add us to your trusted senders list.

In this issue ...

Fox IT: The Authority in Service Management™

1. What’s New at Fox IT?
foxFLOW™ Process Automation is here!
Launch of New Website
Awards Update

2. Training Update
Free Exams* offered on new ITIL v3 courses

 

1. What’s New at Fox IT?

 

foxFLOW™ Process Automation is here!

Click here to REGISTER for ITIL Process Automation Webinar information

foxFLOW™: Making high recurring operational costs and poor Service Delivery a thing of the past

Error prone operational delivery and over complex IT operations are draining budgets. As organisations look to increase customer satisfaction and efficiency, the traditional enterprise IT service technology solutions are fast losing their currency.

By utilising process automation your organisation could move from reactive to proactive problem management, automate service requests end to end, free up staff for IT projects, place more technical staff on the Service Desk to help with the “how do I” calls, monitor and automate corrections to a service as it happens and even automate event management throughout your architecture.

Fox IT are market leaders in IT Service Management, and are transforming the IT service industry with our latest product foxFLOW™ - the industry’s only vendor independent ITIL® Process Automation solution.

To learn how foxFLOW™ Process Automation can improve your Service Delivery, please visit our
ITIL Process Automation page, or Contact Us.

For an On-Site Demonstration, REGISTER NOW.
 

 

Launch of New Website

Fox IT Launches New Website

The new site is designed to make it easier than ever before to navigate around the Solutions, Services and Toolkits that we have to offer.

Fox IT Launches New Website
Click here to see for yourself
 

 

Awards Update

Rob Young - Awarded Trainer of the Month

Fox IT’s leading consultancy Client Manager Rob Young has been recognised by Microsoft’s Trainer Readiness Operations Team for his high quality delivery of ITIL v3 Foundation courses throughout October 2008.

The team’s quality goal is 4.1 (on a 5 point scale) which Rob far exceeded, achieving a scored of 4.83 for his presentation skills and a fantastic 4.92 for his knowledge of the subject. Rob also received excellent feedback from Students..

“Great trainer and narrator, making the subject really interesting and relevant. Very good examples.”

2. Training Update - free exams* offered on newly released v3 courses

 

Now Available - ITIL® v3 Intermediate Courses (Lifecycle and Capability)

To celebrate the newly released ITIL v3 Intermediate Courses, Fox IT would like to offer our customers a FREE exam* for all applicable courses.

We now have the following courses available:

ITIL Service Capability

  • Planning Protection & Optimisation
  • Service Offerings & Agreement
  • Release, Control & Validation
  • Operational Support & Analysis

ITIL Service Lifecycle

The appeal of the Lifecycle modules isn’t just limited to Managers they can also bring benefits to a broader base of IT professionals, those who are looking to gain a managerial perspective on their role, and who want to complement their current skills and enhance their future career prospects.

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Managing Across the Lifecycle

Lifecycle Bootcamps

The ITIL Lifecycle bootcamp concept was developed to satisfy a direct customer request. With the V3 Expert level requiring 22 credits our customer was keen to close the time between beginning their training and achieving the V3 Expert level. The solution was to combine two Lifecycle modules together with a goal of accruing as many points with the minimum time out the office. The bootcamp - with 6 credits available for 5 days study - was born.

  • Strategy & Design
  • Transition & Operation

The Transition and Operation bootcamp covering Problem, Incident, Change, Release, Knowledge and Configuration Management has proved so popular that we have had to include an additional date in our course schedule - 23-27th March in Edinburgh – book now to take advantage of our free exam offer* and save £300!!

For further information on our courses, or to book, please
Contact Us and our Training Advisors will be pleased to help.

*Free Exam offer applies to 1 booking per delegate


 Contact Us

Telephone

+44 (0)1483 221222

Email

enquiries@foxit.net

Please click here to request removal from our mailing list.


ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom
and other countries. The Swirl logo™ is a Trade Mark of the Office of Government Commerce.