In this issue ...

1. itSMF Conference 2008: “Driving Real Value” - 10th-12th November 2008

Don't forget to visit us
on Stand P25 (Palace Suite)
10th-12th November
Hilton Birmingham Metropole

Come and join the team on for drinks, freebies and demonstrations
and be one of the first to see the launch of our new product:

ITIL® Process Automation Tool (foxFLOW™).

If you would like more information, please visit our
ITIL Process Automation page, or Contact Us.

For an On-Site Demonstration, REGISTER NOW.
 

Business Simulation Workshop

Fox IT will again be running our highly successful business simulation workshop, Service Management in Action, at the Conference.

Tuesday 11th November from 15:10 to 17:10
Birmingham Hilton Metropole

Venue:	Ascot & Sunningdale Room
Facilitators:	Vernon Lloyd, FISM and ITIL v3 Author
	John Griffiths, itSMF Trainer of the Year 2007

We have a limited number of places available, so don’t miss out:
 Pre-REGISTER NOW online.

To find out more about Service Management in Action, click here.

Speaking Sessions

Stream – Real People
John Griffiths (Fox IT) will be speaking on
“The People Puzzle – How do you fit all the pieces?”

Tuesday 11th November from 10:10 to 10:50

Synopsis:
People talk about good and bad organisational culture. In reality, there are really only different cultures into which we are trying to apply a Service Management culture. This presentation looks at how organisational culture impacts Service Management from both a positive and negative aspect. Predicting the outcome of interactions or team working between various types of people can be a challenge. This presentation seeks to give some pointers to look for in meeting that challenge.

About John Griffiths:
John was awarded Trainer of the Year at the itSMF awards ceremony in 2007. This was a new award last year and John was the first person to receive Trainer of the Year from itSMF. The award is for the individual who the judges felt had a high evidence of customer satisfaction when it came to training.

Read more about John Griffiths – itSMF 2007 Trainer of the Year

2. Training Update

Course of the Month

 
ITIL® Software Asset Management (SAM) Foundation Course

The Software Asset Management Foundation course is designed for individuals that cover any part of software management through their daily roles. Software Asset Management spans through the new ITIL® v3 processes in great detail and, as such, there are many areas of IT that require good SAM knowledge to ensure license compliancy for your organisation.

The following roles have benefited from the course:

• Procurement or Sourcing
• Configuration management
• Release management
• IT Audit
• Risk & control
• Finance
• SAM or ITAM Teams

SAM Foundation is available as a public training course, or as a single organisation event. For full details of the course, see the
course description or download a brochure.

We currently have the following dates available on our public schedule:

*subject to terms and conditions.
Price includes examination fee and books. Excludes VAT. Offer ends 30th November, 2008.

We currently hold a 100% pass rate on this course.

 Contact Us

+44 (0)1483 221222

enquiries@foxit.net

Please click here to request removal from our mailing list.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
The Swirl logo™ is a Trade Mark of the Office of Government Commerce.