In this issue ...

1. itSMF Conference 2008: “Driving Real Value” - 10th-12th November 2008

Visit us on Stand P25 (Palace Suite)
10th-12th November
Hilton Birmingham Metropole
 

foxFLOW™ Launch Party

 
Fox IT looks forward to seeing you on our stand at this year’s
itSMF Conference where we will be launching our new

ITIL® Process Automation Tool (foxFLOW™).

Monday 10th November - from 15:30 on stand P25

Come and join the team on for drinks, freebies and demonstrations
of this new tool.

If you would like more information, please visit our
ITIL Process Automation page, or Contact Us.

For an On-Site Demonstration, REGISTER NOW.
 

Business Simulation Workshop

Fox IT invites you to attend our FREE Business Simulation Workshop:

Service Management in Action (foxPORT)

Tuesday 11th November from 15:10 to 17:10
Birmingham Hilton Metropole

Facilitators:	Vernon Lloyd, FISM and ITIL v3 Author
	John Griffiths, itSMF Trainer of the Year 2007

Fox IT will again be running our highly successful business simulation workshop, Service Management in Action, at the Conference.

This is always a popular event; to be sure of your place
 Pre-REGISTER NOW online.

To find out more about Service Management in Action, click here.

Speaking Sessions

Stream – Real People
John Griffiths (Fox IT) will be speaking on
“The People Puzzle – How do you fit all the pieces?”

Tuesday 11th November from 10:10 to 10:50

Synopsis:
People talk about good and bad organisational culture. In reality, there are really only different cultures into which we are trying to apply a Service Management culture. This presentation looks at how organisational culture impacts Service Management from both a positive and negative aspect. Predicting the outcome of interactions or team working between various types of people can be a challenge. This presentation seeks to give some pointers to look for in meeting that challenge.

About John Griffiths:
John was awarded Trainer of the Year at the itSMF awards ceremony in 2007. This was a new award last year and John was the first person to receive Trainer of the Year from itSMF. The award is for the individual who the judges felt had a high evidence of customer satisfaction when it came to training.

Read more about John Griffiths – itSMF 2007 Trainer of the Year

2. Training Update

Course of the Month

 
ITIL® Software Asset Management (SAM) Foundation Course

The Software Asset Management Foundation course is designed for individuals that cover any part of software management through their daily roles. Software Asset Management spans through the new ITIL® v3 processes in great detail and, as such, there are many areas of IT that require good SAM knowledge to ensure license compliancy for your organisation.

The following roles have benefited from the course:

• Procurement or Sourcing
• Configuration management
• Release management
• IT Audit
• Risk & control
• Finance
• SAM or ITAM Teams

SAM Foundation is available as a public training course, or as a single organisation event. For full details of the course, see the
course description or download a brochure.

We currently have the following dates available on our public schedule:

*subject to terms and conditions.
Price includes examination fee and books. Excludes VAT. Offer ends 30th November, 2008.

We currently hold a 100% pass rate on this course.

ISO/IEC 20000

 
EXIN has withdrawn the ISO/IEC 20000 Service Quality Management Foundation examination (SQMF) and replaced it with the ISO/IEC 20000 Foundation course.

Below are the three ISO/IEC 20000 Courses currently available on our public schedule:

Please Contact Us for more details, to book, or to discuss
your training needs.
 

 Contact Us

+44 (0)1483 221222

enquiries@foxit.net

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