In this issue ...

1. foxPRISM™ - Service Management Accelerator for ITIL® v3 and ISO/IEC 20000

 
Whether used before, during or after an implementation of Service Management processes, foxPRISM™ will help deliver:

• An accelerated implementation time, by providing a proven implementation route map, supported by pre-populated process specifications and templates
• Reduced costs through more effective use of scarce resources
• More effective deployment of supporting technology via alignment to business processes
• A baseline for continuous reference and service improvement
• Knowledge repository to aid consistent use and induction of new staff
• Low risk option of achieving ISO20000 successfully, enabling your staff and the auditor to find all information in one place.

• Download and try a free Process
• Watch a guided demonstration
  (13.6 Mbyte file, not suitable for slower internet connections)
• For more information download a brochure or visit our web site.

2. Training Update

ITIL® Software Asset Management Foundation - New Dates

Following the success of the first 3 ITIL® Software Asset Management (SAM) courses, Fox IT is pleased to announce that the next courses will be run on:

Pass rate
The pass rate is currently 100%

Who should attend?
Individuals that cover any part of software management through their daily roles will find the SAM Foundation course beneficial. Software Asset Management spans through the new ITIL® v3 processes in real detail and, as such, there are many areas of IT that require good SAM knowledge to ensure license compliancy for your organisation.

SAM Foundation is available as a public training course, or as a single organisation event. For full details of the course, see the
course description or download a brochure.

For more information, or to book, please Contact Us.
 

Course of the Month

 
Business Management Skills (BMS) course
SPECIAL OFFER (ends September 30th 2008)

The Business and Management Skills course is a 5-day course designed for both IT and non IT professionals looking to expand their knowledge and understanding of wider business and management issues. This highly interactive course uses a number of training techniques to look at team working and building, motivation skills, communication skills, interviewing techniques and a number of other managerial skills.

^*subject to terms and conditions.
Price excludes examination fees and VAT. Offer ends September 30th 2008.

Please Contact Us for more details, to book, or to discuss
your training needs.
 

ISO/IEC 20000

 
EXIN has withdrawn the ISO/IEC 20000 Service Quality Management Foundation examination (SQMF) and replaced it with the ISO/IEC 20000 Foundation course.

Below are the three ISO/IEC 20000 Courses currently available on our public schedule:

Please Contact Us for more details, to book, or to discuss
your training needs.
 

3. itSMF Conference 2008: “Driving Real Value”

Visit us on Stand P25 (Palace Suite)
10th-12th November
 

foxFLOW™ Launch

 
Fox IT will be launching our new
ITIL® Process Automation Tool (foxFLOW™).

Monday 10th November - from 15:30 on stand P25

Join our team on stand P25 for drinks, freebies, demonstrations
and discussions on foxFLOW™.

For an On-Site Demonstration, REGISTER NOW.

If you would like more information, please visit our
ITIL Process Automation page, or Contact Us.
 

Business Simulation Workshop

Fox IT invites you to attend our FREE
Business Simulation Workshop:
Service Management in Action (foxPORT)

Tuesday 11th November from 15:10 to 17:10
Birmingham Hilton Metropole

Facilitators:	Vernon Lloyd, FISM and ITIL v3 Author
	John Griffiths, itSMF Trainer of the Year 2007

Fox IT will again be running our highly successful business simulation workshop, Service Management in Action, at the Conference.

This is always a popular event; Pre-REGISTER NOW online.

To find out more about Service Management in Action, click here.

Speaking Sessions

Stream – Real People
John Griffiths (Fox IT) will be speaking on
“The People Puzzle – How do you fit all the pieces?”

Tuesday 11th November from 10:10 to 10:50

Read more about John Griffiths – itSMF 2007 Trainer of the Year

 Contact Us

+44 (0)1483 221222

enquiries@foxit.net

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