In this issue ...

• Trainer of the Year



• Service Management Champion of the Year



• Submission of the Year



• Innovation of the Year



• Contact Us



• Useful Links

Useful Links

itSMF Trainer of the Year 2007
John Griffiths was awarded Trainer of the Year at the itSMF awards ceremony at the Gala Dinner on Tuesday 13 November 2007.

John was nominated by a student and subsequently other students came forward wanting to nominate him.

After receiving his award John said “I am extremely pleased to be the winner of this award and would like to thank everyone that nominated me and endorsed me.

“I would like to think through this award we can begin to raise the standard of training across the industry and start to raise the bar for all the students”.

John is the first person to receive Trainer of the Year from itSMF, as this award is new for 2007. It was awarded to the individual who the judges felt had a high evidence of customer satisfaction when it came to training.

The event has been a tremendous success for Fox IT - with John’s award and Marc Guy, Central Office of Information, winning Service Management Champion of the year through the framework Fox IT provides using Service-now.com as the technology solution.
 

itSMF Service Management Champion of the Year 2007
Marc Guy, Central Office of Information, was awarded Service Management champion of the Year at the itSMF awards ceremony at the Gala dinner on Tuesday, 13 November 2007.

The Service Management Champion Award is for an individual service management professional who, in the judge’s view, made the most outstanding contribution within the Service Management industry during the year.

Marc was nominated by Mark Haywood, Business Development Manager at Fox IT, who also supported him as a key note speaker at the event this year. The Central Office of Information is one of Fox IT’s Service-now.com customers.

Quote from Marc – “When the award was announced I was lost for words. The competition was tough and it took a few moments for it to sink in that I had won. It was a great honour to have won this award and I would like to thank Fox IT and Service-now.com who without them and their support this would not have been possible. It is great to be recognised by your peers and very worthwhile. This will encourage me to keep things going as well for next year”.

This award follows last year's award to another Fox IT customer, Martyn Sayce of HBOS Personal Lending, for his work in championing their ISO20000 programme.
 

itSMF Submission of the Year 2007
Fox IT had two items nominated for an award in this category:

• The ITIL® v3 Wall Chart produced by Steve Ingall – guiding you through the ITIL v3 Service Lifecycle approach to adopt best practice Service Management. Download your free copy now
• White Paper by Grant Adams – “Patch Management: Change, Configuration and Release or Something More?”. For your free copy, please Contact Us.

itSMF Innovation of the Year 2007
Fox IT was nominated in this category for the foxPRISM Process Knowledge Base. Based on ITIL® best practice processes, the latest version has been fully revised for ITIL v3 and incorporates ISO20000 considerations.
 
Try foxPRISM now - download the FREE Trial version.
 

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