itSMF 2007 Trainer of the Year Award
Brighton - 13 November 2007:
John Griffiths was awarded Trainer of the Year at the itSMF awards ceremony at the Gala dinner on Tuesday 13 November 2007. John was nominated by a student and subsequently other students came forward wanting to nominate him.
After receiving his award John said “I am extremely pleased to be the winner of this award and would like to thank everyone that nominated me and endorsed me.
“I would like to think through this award we can begin to raise the standard of training across the industry and start to raise the bar for all the students”.
Award criteria
Background
Quote - Paul Speers, Fox IT CEO
Quote - Judging Panel
Profile: John Griffiths
Award criteria
This new Trainer of the Year award is for an individual (not endorsing any organisation) that has shown, in the judges’ view, high evidence of customer satisfaction when training. The Trainer will be a recognised APMG, EXIN or ISEB trainer and will have been nominated by one or many of their candidates. The winner, in the judges’ view, was the trainer who had the most understanding of their customer needs, evidence of satisfaction and a high degree of qualified candidates.
Background
With over 20 years experience John Griffiths is employed by Fox IT as Client Manager, responsible for client engagements, providing IT Service Management consultancy to a wide range of customers across all market sectors.
Key areas of expertise cover all areas of ITIL v3 with a particular emphasis on: Service Desk Management, Problem Management, Incident Management, Service Level Management and Change Management.
John has extensive ITIL training experience including Business Simulation, Foundation, Practitioner & Manager’s courses and has been instrumental in the design and production of training material for many of these courses. He is qualified to deliver ISO20000 and CoBIT training and has extensive public speaking experience on various Service Management related topics.
John was nominated by a student and subsequently other students came forward wanting to nominate him.
After receiving his award John said “I am extremely pleased to be the winner of this award and would like to thank everyone that nominated me and endorsed me. I would like to think through this award we can begin to raise the standard of training across the industry and start to raise the bar for all the students”.
Quote - Paul Speers, Fox IT CEO
“This is tangible recognition of not only John’s excellent personal achievements but also the delivery model utilised by Fox IT. All too often Procurement departments are purchasing low cost commodity courses and not focussing on the need for a business ROI from their training investment, which can only be achieved from using practising consultants to deliver training.
This is reflected by John’s 20 years proven Service Management experience which is kept up to date through his implementations assignments. This way he and all Fox IT Service Management Instructors are able to reinforce the accredited course materials and comprehensive exam preparation with real life experiences and ongoing mentoring, therefore guaranteeing our Clients a tangible business return from their training investments.
Congratulations again to John and thank you to all the students who took the time to support his well deserved nomination.”
Quote - Judging Panel
Rosemary Gurney, Chair of the Qualifications and Certification ESC
“This new award saw a large number of nominations and the high standard shows that there truly is a high standard of trainer out in the Service Management world. All of the short listed candidates for the itSMF UK Trainer of the Year award impressed the judges with their commitment and subject knowledge. However, it was felt that John Griffiths best demonstrated the ability to translate the theory into practice in a structured but imaginative way, ensuring that his students gained both theoretical and practical knowledge.
John coached and prepared his students to take their professional examination without taking away the importance of understanding the principles of IT Service management, which may be more important to some people that the exam itself. Trainers have a balancing act to perform, split between exam preparation and imparting knowledge to take away and use effectively in their organisation and John executed this to the highest standard.”
Profile: John Griffiths
Employed by Fox IT as Client Manager, responsible for client engagements, providing IT Service Management consultancy to a wide range of customers across all market sectors.
Key areas of expertise cover all areas of ITIL v3 with a particular emphasis on: Service Desk Management, Problem Management, Incident Management, Service Level Management and Change Management.
“John has extensive ITIL training experience including Business Simulation, Foundation, Practitioner & Manager’s courses and has been instrumental in the design and production of training material for many of these courses. He is qualified to deliver ISO20000 and CoBIT training and has extensive public speaking experience on various Service Management related topics.
John has over 20 years experience in IT. He acquired many of his skills working in the IT departments of financial companies such as Prudential Assurance and American Express. He has been a Service Management consultant for over 12 years working all over the world, which included four years working in Australia and New Zealand. In total he has delivered Service Management training courses at all levels in 18 different countries as well as working on consultancy projects with a diverse range of clients. These have included a global insurance company, a UK police force and a major oil company.
John has been a speaker at many industry conferences, including the top rated presentation, based on delegate feedback, at the itSMF conference in Sydney 2003. He has also had several articles published mainly based around the Service Desk and Service Level Management areas.
