Client Case Studies
Fox IT has a long history of working with its customers, assisting them with IT Service Management and IT Governance initiatives. As the Authority in Service Management™, Fox IT can provide solutions to the challenges you face implementating Service Management and IT Governance best practice.
Listed here, you will find a range of case studies illustrating the benefits of working with Fox IT.
Financial Services:
HBOS
ISO20000 Compliance
HBOS Personal Lending is part of HBOS, the UK's largest mortgage and savings provider. Fox IT was engaged to assess existing service management processes compared to the ISO/IEC 20000 standard, and to define the Roadmap to meet compliance against the standard, along with a detailed Project plan and scoping statement.
- High Street Bank
- Global Investment Bank
- Major UK Building Society
Process Modelling
Out-Sourcing Support
Configuration Management
- Global Financial Services
- Winterthur
Customised Testing and Education for Remedy
Service Management Training and Service Improvement Programme
Government:
Sussex Police
BS15000 Assessment
After a procurement exercise, Sussex Police commissioned Fox IT to conduct a BS15000 assessment and to provide them with recommendations and a Road Map for service improvement. The decision to use Fox IT was based upon their many years experience and thorough approach to helping a wide variety of organisations assess, plan and improve their IT service management capability, coupled with a flexible approach to meeting requirements.
- Public Transport
- UK Government Agency
Process Assessments and Preparation for BS15000
Process Assessments and Service Improvement Programme
- North Lincolnshire Council
- North Lincolnshire Council
IT Service Continuity
Operational Risk Management
Technology:
US Hosting Service Provider
Process Assessment and BS15000 Compliance
The Company had commenced a large-scale project including development of best practice processes for IT Service Management, and were looking at how they could benchmark their progress and measure themselves against other organisations.
Other:
Anchor Trust
Service Management Tool Selection and Process Implementation
Anchor wanted a Service Management support tool that was modern, simple and easy to use yet provided the functionality they were after. It had to be simple to configure by the service desk technicians rather than relying on developers, as they had limited in-house resources.
Start-rite Shoes
Business Impact Analysis and Risk Analysis
Start-rite called upon long term partner Fox IT to build a Service Continuity strategy that truly reflected the business needs. Fox IT worked with the company to undertake a Business Impact Analysis and Risk Analysis, then presented back detailed reports and recommendations and a time scaled strategy for improvement.
- USA's leading provider of business information
- Global Corporation
Microsoft Operations Framework
Governance and Preparation for S-Ox Compliance
- Global Managed Service Provider
- Global Telecoms Manufacturer
Service Management Organisation for delivery of Shared Services
Service Management Model for Supplier Management
