ITIL Refresh: the Service Lifecycle Approach
Official Introduction
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Fox IT: Your ITSM Lifecycle Partner
After two years of planning, scoping, development and review, a new version of the ITIL ® best practice guidelines was published on 30th May 2007.
A set of five new books, the ITIL Service Lifecycle, replaces the previous Service Support and Service Delivery books, and other related volumes.
These five books, and an Introduction volume are described below.
Official Introduction
The Official Introduction to the ITIL Service Lifecycle introduces IT Service Management (ITSM) and ITIL, explains why the service lifecycle approach represents best practice for ITSM today.
The Introduction describes the high level process models, and the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
The book introduces the other five main titles with a summary of objectives, practice, key elements, roles and responsibilities and service performance. It gives an overview of the guidance specific to each stage of the lifecycle.
Service Strategy
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
Concepts and guidance in this publication include:
- Service Management strategy and value planning
- Linking business plans and directions to IT service strategy
- Planning and implementing service strategy.
For more information about this book,
click Service Strategy
Service Design
In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT services solutions and processes.
Concepts and guidance in this publication include:
- Service design objectives and elements
- Selecting the service design model
- Cost model
- Benefit/risk analysis
- Implementing service design
- Measurement and control.
For more information about this book,
click Service Design
Service Transition
Service Transition focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism and the ease of ongoing operations of service are considered.
Concepts and guidance in this publication include:
- Managing organisational and cultural change
- Knowledge management
- Service knowledge management system
- Methods, practices and tools
- Measurement and control
- Companion best practices.
For more information about this book,
click Service Transition
Service Operation
Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
Concepts and guidance in this publication include:
- Application Management
- Change Management
- Operations Management
- Control processes and functions
- Scaleable practices
- Measurement and control.
For more information about this book,
click Service Operation
Continual Service Improvement
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Concepts and guidance in this publication include:
- Business and technology drivers for improvement
- Justification
- Business, financial and organisational improvements
- Methods, practices and tools
- Measurement and control
- Companion best practices.
For more information about this book,
click Continual Service Improvement
Fox IT: Your ITSM Lifecycle Partner
Fox IT is ready to assist you with the bridging process to adopt the ITIL Service Lifecycle best practice guidelines:
- For those who have already adopted the ITIL Service Support and Service Delivery processes, we offer a Conversion Course
- If you are ready for Foundation level training for the new Service Lifecyle ITIL Foundation examination, we offer a Foundation course
- We can also offer a comprehensive 5-day ITIL v3 Bridging Package - foxBRIDGE™
Bookshop
Order your ITIL v3 Service Lifecycle books through the
Fox IT Bookshop.
