ITIL ® Starter Package - foxSTART™

Do you want to:

• build a business case for IT Service Management?
• demonstrate delivered benefits to the business?
• balance the need for increased service quality against decreased service costs?
• obtain a real return from your training spend?

Do you know:

• where to start?
• where you are now - how good are your processes?

foxSTART is a low cost entry package that will put you on the right road to Successful Service Management.

Overview

foxSTART is a fixed-price starter package that provides you with:

• A business case to justify expenditure on IT Service Management and track the ongoing return on your investment
• Business simulation training to illustrate the business benefits of integrated end to end processes in order to gain buy-in from key sponsors, stakeholders and business users
• On-site ITIL training to Foundation level enabling key stakeholders and process owners to contribute fully to the implementation program
• A maturity assessment and gap analysis of your current processes
• A report and presentation illustrating your current position and prioritised recommendations to address gaps and increase service quality and availability to the business whilst also reducing operating costs.
• An outline service roadmap illustrating your low risk route to successful Service Management delivering tangible benefits to the core business.

Content

• 1-day Business Simulation Course (Service Management in Action) illustrating the benefits of Service Management through active role playing in managing the “foxPORT” business
• 1-day foxROI Workshop utilising real data from your organisation, reinforced through facilitated discussion, to identify the improvements and savings you can achieve for your core business.
• 3-days on-site ITIL Foundation Training Course, reinforced with practical assignments and discussions, and leading to an industry qualification
• 1-day foxMAPS™ Facilitated Assessment focussing on the maturity of the processes associated with ITIL v3 Service Transition and Operation
• 2-days analysis and report generation, “Implementation Road Map” presentation, and discussion based on the findings and recommendations and planning of the way forward.

Optional modules

• foxMAPS – Extension to the Facilitated Assessment to cover other aspects of the ITIL v3 Lifecycle and/or include additional information gathering from onsite interviews, observation and documentation
• foxPASS – An underpinning and integrated real life education program to extend the capabilities and optimise the contribution of your staff, ensuring you achieve a real business return from your training investment
• foxPRISM – A web based process design and documentation tool which can accelerate the benefits from business aligned processes by reducing the process design, documentation and maintenance effort by up to 70%

Please contact us to discuss your requirements with our team of expert advisors.