Business & Management Skills

View Schedule

Overview

5-day public residential or single organisation course

The course provides IT professionals with practical guidance on business, financial, people, project and contract management issues.

The content is delivered in the context of what is required to manage an IT Service business.

Objectives

The purpose of this course is to bring together in one week, guidance and best practice on all the essential business and management skills required by IT professionals.

Who should attend?

The course is aimed at IT professionals, particularly those responsible for the delivery and support of key IT services who are looking to expand their knowledge and understanding of wider business and management issues.

Professional Qualification

Successful candidates will be awarded the certificate in Business Management Skills following an in-course assessment scrutinised by the ISEB.

---

Structure

This course includes a high content of practical work and delegate participation with hands-on involvement in both group and individual exercises.

Video recording and playback are used in a number of the exercises.

The guidance offered is set in the context of Service Management, thus covering situations when business and management skills are most likely to be used.

Documentation

Comprehensive course documentation is provided including a copy of the IT Infrastructure Library module of the same name - ’Business and Management Skills’.

---

Content

Topics covered include:

• Focus on business issues and the role of management
• Team working and building
• Motivation skills
• Problem solving and decision making
• Communication: life-blood of organisations
• Report writing and written expression
• Presentation skills - preparation and delivery
• Interviewing techniques and practice
• Negotiating skills and conflict management
• Meetings - preparation, execution and administration
• Financial issues for IT Managers, appreciation and understanding
• Business planning and basic project management
• Personal effectiveness and time management
• Customer care and developing a service culture

---