ITIL Foundation Bridging

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Overview

1½-day public or single organisation course

The course provides an introduction to ITIL® version 3 best practice and how it differs from the current ITIL guidelines.

Objectives

To educate delegates in changes brought about by the new ITIL v3 refresh documenting industry best practices. The course covers the new Service Lifecycle approach to implementing new and changed services, and outlines all changes to existing processes as well as covering the new additional processes.

To prepare delegates for the ITIL Foundation Bridging Certificate in IT Service Management examination

Who should attend?

Existing holders of the ITIL Foundation Certificate from earlier versions of ITIL who want a fast track route to an ITIL v3 Foundation Certificate level of knowledge.

Professional Qualification

The Foundation Bridging Certificate in IT Service Management. For delegates who hold an earlier version of the ITIL Foundation Certificate, this is a pre-requisite for the higher level ITIL v3 qualifications (Capability and Lifecycle) leading to the ITIL Expert.

The examination is a 30-minute multiple choice paper (20 questions), normally taken at the end of the course.

Customisation

An element of customisation is possible within the standard price. Further tailoring to meet specific requirements is available at additional cost.

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Content

Sessions will include:

Overview of drivers for ITIL v3, and its key concepts and benefits

Overview of Service Lifecycle approach and composition of each stage within the lifecycle

Description of key points within the 5 stages in the lifecycle:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

focusing on new and changed concepts, new definitions and terminology and key interfaces.

Brief outline of the control and governance of ITIL including proposed exam formats

Documentation

Comprehensive course documentation is provided.

 

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