ITIL Service Management Awareness

View Schedule

Overview

1-day public, or 1-day or half-day single organisation course

The course provides a general introduction to what is IT Service Management and how it can contribute to Business/IT alignment.

Objectives

To increase awareness of the need for change in service provision and to give an introduction to the ITIL® Service Lifecycle. The course helps to remove barriers and conflict and helps staff to work together for the benefit of the core business.

Who should attend?

The course is aimed at all levels and functions within the total IT service development and provision life cycle. It is also of value to customers/end users who need to interface with the IT department.

Customisation

An element of customisation is possible within the standard price. Further tailoring to meet specific requirements is available at additional cost. Additional value is obtained by a sponsoring manager opening and closing the course.

---

Content

Sessions will include:

Overview of Service Management

How Service Management can help establish a closer working relationship between IT service providers and internal/external customers in order to provide competitive edge to the core business.

Service Lifecycle

An overview of each stage of the Service Lifecycle:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

The key processes within each stage will be outlined.

---