Service Management and Governance Frameworks in Context

View Schedule

Overview

1-day single organisation course

IT Governance and compliance with regulatory requirements are high on the agenda of many IT organisations. The question is how do you go about designing an approach to IT Governance that satisfies the requirements for alignment, control and transparency of IT, but does not impose unnecessary overheads.

There are many IT industry frameworks, standards and best practice guidelines that offer to support IT Governance, but how do they relate to each other, and how can they be combined to enable an approach to IT Governance that is appropriate for your organisation?

This course examines the major frameworks, standards and best practice in the area of IT Governance an IT Service Management, and discusses how they relate to each other and how they can be used together to develop an approach to suit each individual organisation.

Objectives

The Service Management and Governance Frameworks in Context course provides an opportunity to learn about the key elements of IT Governance and the underpinning governance and IT service management frameworks, standards and best practice guidelines. The course will examine the applicability of each of these frameworks in the context of an IT Governance programme.

Who should attend?

The course is aimed at business and IT directors, executives and management with an interest in compliance, risk and governance, as well as governance practitioners wishing to get more out of their programmes.

Structure

The course comprises lectures, group discussion and syndicate work. The course content is based on a wide range of resources including the major established frameworks, standards and best practice guidelines.

Content

Topics covered include:

• What is IT governance and how does it fit into the wider enterprise governance and corporate governance frameworks.
• Why IT governance is important and the main drivers.
• Review of industry accepted IT governance and service management frameworks, standards and best practice guidelines, including:
  - COSO (Committee of Sponsoring Organisations of the Treadway Commission) corporate governance framework
  - COBIT (Control Objectives for Information and Related Technology) IT governance framework
  - ITIL (IT Infrastructure Library) service management best practice
  - MOF (Microsoft Operations Framework) service management guidelines
  - ISO 20000 service management standard
  - ISO 17799 / 27001 information security standard
  - ISO 9000 quality management standard
  - PRINCE2 project management framework
  - CMM (Capability Maturity Model)
  - EfQM (European Foundation for Quality Management)
• Applicability to regulatory requirements such as the Sarbanes-Oxley Act

Documentation

Comprehensive course documentation is provided.