MOF Awareness

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Overview

1-day or half-day single organisation course

This awareness course is aimed at providing delegates with an introduction to the need for consistent and systematic processes in the IT operations and service provision. MSM (Microsoft Solutions for Management) focuses on the solution design, development, delivery, support and management of mission-critical business systems running on the Microsoft platform.

Objectives

The course helps to expose delegates to the key elements of MSF (Microsoft Solutions Framework) and MOF (Microsoft Operations Framework) and has a strong emphasis on practical experience and group awareness.

Customisation

An element of customisation is possible within the standard price for this seminar, and further detailed tailoring to meet specific requirements is available at an additional cost.

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Content

Sessions will include:

Overview of best practice in service management

Based upon ITIL (the IT Infrastructure Library) framework, this section explains how Service Management can assist the IT organisation to establish a closer working relationship with the customer/client in order to provide greater flexibility and more reliable IT services that lead to greater customer satisfaction.

Overview of MSF and MOF

The background and business benefits of MSF and MOF are discussed, along with a detailed overview of the models that underpin each framework, i.e. process model, team model and risk model.

The “solution based” aspects of both MSF and MOF enable the IT organisation to implement process and operational change through a phased approach based upon business priorities.

MSF covers in detail the following:

• Application design and development
• Infrastructure deployment

MOF covers in detail the following:

Supporting processes and functions

• Service Desk
• Incident Management
• Problem Management

Changing processes and functions

• Configuration Management
• Change Management
• Release Management

Optimising processes and function

• Service Level Management
• Financial Management
• Workforce Management
• Availability Management
• Capacity Management
• Continuity Management

Operating processes and functions

• Systems Administration
• Systems Monitoring & Control
• Security Management
• Directory Service Administration
• Network Administration
• Job Scheduling
• Storage Management
• Print and Output Management

The solution lifecycle

A practical session showing how the two frameworks interact to provide business led IT solutions and business focused IT operations. The effectiveness of IT comes from the ability of the IT service provider to consistently and systematically design, develop, deploy and operate value-adding business solutions.

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