Change Analyst

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Overview

3-day public or single organisation course

The IT Service Management Analyst - Change Analyst gives knowledge and practical experience of the main skills and competencies required in fulfilling the role of a Change Analyst within IT Service Management. This certificate builds upon the basic Service Management knowledge acquired through achieving the ITIL® V3 Foundation certificate.

Objectives

• Describe Change Management and the role of the Change Analyst
• Demonstrate the specificskills and competencies associated with the role of Change Analyst
• Identify the importance of communication in this role
• Recognise the importance of maintaining Quality

To prepare delegates for the Change Analyst Certificate examination

Who should attend?

The qualification is for those specializing in Change Management and who wish to extend or formalize their understanding and knowledge working in a role where Change Management forms an integral part of the day-to-day activities. IT professionals who are working within other areas that have a direct interface with Change Management, such as third party suppliers, application developers and other related service management functions will also benefit from the course.

Delegates are required to hold the ITIL® Foundation Certificate in IT Service Management or v2 to v3 bridge equivalent.

Professional Qualification

The IT Service Management Analyst - Change Analyst Certificate. This qualification forms part of a series of Role Based qualifications developed by APMG International in partnership with itSMF UK.

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Structure

The syllabus has been developed around the Skills Framework for the Information Age (SFIA) level 3 and 4 guidelines for this role.

The course is multidimensional, combining a more detailed look at the structure and application of the key change processes and procedures, together with an insight into the soft skills required to meet the everyday challenges in the role of Change Analyst.

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Content

Topics covered include:

t.b.s.

Documentation

Comprehensive course documentation is provided.

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