foxSIM™ - Business Simulation
Building on the continued success of the Service Management in Action training, Fox IT has recently launched its innovative foxSIM™ training portfolio. The range of interactive simulations has been developed in conjunction with our Blue Chip clients and combines the benefits of training and consultancy to:
- Identify cultural challenges and communication bottlenecks
- Increase awareness of the customer as the ‘end point’ and encourage service innovation
- Highlight opportunities to increase customer satisfaction and service performance
- Drive maximum value from existing business development opportunities and review current practices for winning and retaining business.
With best practice at the core, the simulations are aligned to a number of key business areas including Strategy, Business Development, Design and Operations. They enable an organisation to take a more proactive role in their Service Management roadmap and rely less heavily on external Consultancy organisations.
Courses
Service Management in Action:
Teams are required to manage a shipping port using effective service management to drive revenue and profit.
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Design & Deliver:
Teams compete to build services across the lifecycle to demonstrate both the financial and performance impact of decisions made across each lifecycle stage
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Bid to Win:
Bid teams leverage best practice across the tender process, to construct a fit for purpose solution to successfully win the bid, whilst understanding the associated risks to the organisation
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Pragmatic Project Management:
Using project management best practice, teams are asked to initiate, manage and deliver an innovative project that successfully meets the objectives in a practical and effective manner.
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