Which ISO20000 course is right for you?
Course Option | Course length | Pre-requisites | Target Audience | Examination Method | Course Qualification | Syllabus Outline |
Single organisation course - can be tailored | 1 day or half day | Ideally a knowledge of the basic principles of IT Service Management | All levels within an organisation who want to attain an overview of ISO20000 | None | None | Overview of ISO20000 purpose and benefits, contents, certification process, scoping and journey to certification including next steps in training. |
Public or Single organisation course | 3 days | Experience of IT Service Management. | A wide audience of IT Service Management staff of internal or external IT Service Providers with an interest in Service Quality management and ISO20000. The combination of ITIL Foundation and the ISO/IEC 20000 Certificate will provide a firm basis for professionals working in an ISO20000 certified organisation. | 1 hour multiple-choice exam | EXIN ISO/IEC 20000 Foundation Certificate | An overview of Quality Management Systems ISO20000 part 1 in detail and part 2 in overview |
Public or Single organisation course | 3 days | ITIL Foundation plus 5 years IT experience and 3 years SM experience | Internal and external consultants who will be responsible for advising, and managers who will be responsible for managing the implementation of ISO20000 within an organisation | 1 hour multiple choice exam plus 1 hour written exam | itSMF ISO20000 Consultant Certificate | ISO20000 part 1 and part 2 in detail The certification scheme and role of the external auditor Eligibility and scoping for certification The journey to certification |
Public or Single organisation course Single organisation course can be tailored for internal auditors without the pre-requisites | 2 days | 3 years general IT auditing experience plus Be a certified ISO9000, ISO27001/BS7799 or TickIT auditor Or be a certified internal auditor through local country qualifications | Internal and External auditors For those staff of an organisation who will act as internal auditors for ISO20000, Fox IT can tailor a single organisation course. The course will not require the pre-requisite experience and qualification in auditing. There will be no examination. It will cover all items in the syllabus plus an overview of quality management and auditing practices. | 1 hour multiple choice exam | itSMF ISO20000 Auditor Certificate | ISO20000 part 1 in detail and part 2 in overview The certification scheme Eligibility and scoping for certification |
If you would like further advice or information, please contact us.
