Why Fox IT Training?

Fox IT is the longest established and premier supplier of Service Management education services, with the largest portfolio of courses leading to recognised professional qualifications.

Fox IT has trained over 20,000 delegates in more than 50 countries, achieving pass rates well above the global average. Through our partners we are able to offer Fox IT courses in many languages.

At Fox IT we see Education as being more than just training courses and pass rates. We believe that the education should also provide a more thorough understanding of the subject matter, sharing knowledge and real-life experience. This covers ITIL®, ISO/IEC 20000 and COBIT®.

Fox IT only uses experienced, practising consultants with a proven track record in the management and delivery of IT services, to ensure that you are told the basics, given real-life examples and involved in assignments that ensure the subject matter is understood.

The Fox IT education portfolio comprises training of the following:

• Awareness and Overview Courses - aimed at raising the awareness of the need for change, the best practices and providing a critical element of your business justification or communications plan
• Foundation Level Courses - introduce the basic information around ITIL®, ISO/IEC 20000 and COBIT®, providing essential information about the frameworks / standards and leading to recognised qualifications
• Practitioner Courses - aimed at providing practical guidance on how to define, implement and operate the necessary processes and roles
• Management Courses - provides a more strategic insight into the management elements of service management, and provides detailed information about the overall integrated service management framework
• Mentoring and Support - Fox IT are able to offer training needs analysis, tailored education programmes, briefings, workshops, one-to-one coaching and interim resources.

Fox IT offer a range of delivery methods for the courses including classroom, business simulation, virtual classroom, video-cast, and pod-cast. Each method provides a learning module in itself, but can be combined to provide a blended approach to education.