ITIL v3 News

This page is updated regularly to bring you the latest information about the ITIL v3 Refresh, the new qualifiations and the availability of Fox IT products and services.
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ITIL Refresh News

Latest News
Moving to ITIL v3
Fox IT Involvement
Vernon Lloyd

Latest News

OGC Mandate for Change - September 2009

OGC have published the project requirements for an update to the ITIL® core publications

The core guidance will be updated in response to issues raised via the Change Control Log and from criticism of inconsistencies in both the content and structure of the five titles. The update will include corrections to the manuals based on responses to issues raised in the Change Control Log, such as clarification of diagrams and concepts, and other general incremental improvements.

Additionally, user feedback and feedback from the training community indicate that the Service Strategy publication is difficult to understand. The text needs to be made more accessible by using simpler language, so that all the concepts remain the same but are explained in a clearer manner. The readability is to be improved by a technical edit that will involve rewording but not necessarily rewriting the whole text.

Read the full details.

ITIL Credit Profiler - March 2009

You can check your credit profile for the ITIL Expert Certification using the ITIL Credit Profiler tool on the Official ITIL® web site.

Ready to book? Or still not sure which course(s) are right for you? - Contact our Training Advisors

ITIL v3 Intermediate Qualifications Complete - 9th February 2009

The APM Group, which is responsible for accrediting the ITIL Qualification Scheme, has announced the completion of the ITIL intermediate qualifications. Candidates can now make their way to the ITIL Expert level upon successful completion of the intermediate modules. Work also continues on the highest level of the ITIL Qualification scheme - ITIL Master.

ITIL v3 News Edition 1 (Autumn 2008) – November 2008

This is the first edition of a new newsletter, ITIL v3 News, from Best Management Practice (OGC). This replaces their ITIL Refresh newsletter.

ITIL v3 One Year On - 1st July 2008

“A view from inside the training room”

In this article, John Griffiths, Client Manager at Fox IT and itSMF Trainer of the Year 2007, looks at ITIL v3 one year on, and considers what has changed.
Read the full article.

ITIL v3 Qualification Titles Announced – 29th May 2008

Official Qualification Titles:

The ITIL Qualification Board involved the ITSM community by surveying itSMF members and Accredited Training Organisations (ATOs) on their preference for the formal titles of ITIL Qualifications. The results of the survey were reviewed and endorsed by the Board and are as follows:

Service Lifecycle and Service Capability Modules and Managing Across the Lifecycle will be known officially as ITIL Intermediate Certificates.

A candidate who has achieved the minimum accumulation of 22 credits across a selection of balanced V2 and V3 modules will be awarded the ITIL Expert Certificate.

Candidates who satisfy the requirement of the currently titled Advanced level will be awarded the ITIL Master Certificate.

Official Launch Dates of V3 Intermediate Qualifications:

The Qualification Board has also announced that examinations will be made available via ATOs from the following dates (subject to achieving accreditation):

You may review the full document: ITIL V3 Qualifications Update - May 2008

ITIL v3 Key Element Guide Suite - 31st March 2008

The Stationery Office (TSO) has announced the availability of the new ITIL® v3 Key Element Guide Suite (pocket books). Written by the original authoring team for the ITIL V3 Project, these Key Element Guides are a handy and portable set of reference guides to the core ITIL Lifecycle publications.

These Key Element Guides are available as a suite of the five different titles, either direct from TSO or through the Fox IT Bookshop

ITIL v1/2 Managers to ITIL v3 Expert Bridging Course – 12th February 2008

On the 12th February, Fox IT proved once again that we are ahead of the competition by running the latest version of the ITIL v2 to v3 Managers Bridging course on the same day that the new exam becomes officially available. The new Managers Bridging course is the latest version 3 course to become available and now allows qualified ITIL service managers to become ITIL Version 3 Experts. For further details click here ITIL v1/2 Managers to ITIL v3 Expert Bridging course.

With the new ITIL v3 Service Lifecycle and Capability stream qualifications not due for release for some time, the quickest route to the ITIL v3 Expert qualification is to take the v2 Managers Certificate followed by this Bridging course.

ITIL v3 Qualification Scheme Update - 13th November 2007

APMG have released an updated version of the Qualification Scheme.

This now defines the credit scheme, and in particular the v2 course credits.

The document also changes the name of the “ITIL Diploma” to “ITIL Expert” - BUT then goes on to say that this will “be subject to change pending approval of a suitable replacement”.

ITIL v3 Release Dates (and v2 Retirements) - 20th September

The new ITIL version 3 qualifications are being rolled out according to a timetable determined by APMG and the Examination Institutes. For latest information about the rollout, please see our ITIL v3 Release Dates page.

APM Group have posted an updated report about the ITIL V3 Qualification Scheme, which also includes a statement about withdrawal of Version 2 Publications and Qualifications.

For full details of the new Qualification Structure and the ITIL Expert credit scheme, visit our ITIL v3 Qualifications page.

ITIL v3 Foundation Bridging Course - 10th August 2007

Fox IT has announced a new 1-day ITIL® v3 Foundation Bridging course, which will be available from the beginning of September. The course covers the new Service Lifecycle approach to implementing new and changed services, and outlines all changes to existing processes as well as covering the new additional processes.

It prepare delegates for the ITIL Foundation Bridging Certificate in IT Service Management examination, which ISEB will be making available from 25th August.

foxSTART™ ITIL Starter Package – 1st August 2007

Fox IT has launched a low-cost entry package comprising ITIL® Awareness and Foundation training, Process Workshops and Assessments.

foxSTART™ provides everything you need to put you on the right road to Successful Service Management.

foxPRISM™ ITIL v3 Process Knowledge Base – 20th July 2007

Fox IT has released a new version of the foxPRISM™ ITIL® v3 Process Knowledge Base (documentation library) which now includes 23 processes in detail and has been fully revised for ITIL v3.

A free trial version is now available for you to download.

ITIL v3 Glossary – 6th June

TSO have announced that the ITIL Version 3 Glossary is now free to download via a free click use licence. This 49 page document (in Microsoft® Word format) is a little unwieldy; we have converted this to a slightly more user-friendly interactve web-base version.

ITIL v3 Bridging Package

Fox IT have announced a new ITIL v3 Bridging Package. This is a 5-day single organisation package of training, facilitated workshop and assessments, designed to assist organisations in understanding and implementing best practice IT Service Management, as documented in the new Service Lifecycle version of ITIL.

Moving to ITIL v3

As you may well be aware, a decision was made in 2005 to refresh or update the current version of ITIL® (the IT Infrastructure Library). After a wide consultation process the messages that came across were that there were plenty of things right with ITIL but that it could be improved in some areas. The big difference in the overall design was the move from a process based structure to a service lifecycle structure.

The first draft of the 5 core books in the lifecycle has been produced and internal QA completed by the ITIL Advisory Group . The publications have been passed to a selected international QA panel for wider review and the following Fox IT people were selected by TSO to be involved in this international QA panel:

• Steve Ingall
• Lynda Cooper
• Rob Young
• Ian Bevan
• and, of course, Vernon Lloyd.

The next stage is for the authors to consider the review comments and amend the publications accordingly before sending the books to the TSO copy editors for a final edit before publication.

New Format

The first book in the lifecycle is the Service Strategy which looks at the overall business aims and expectations ensuring the IT strategy maps onto these.

The second book is Service Design which starts with a set of new or changed business requirements and ends with the development of a solution designed to meet the documented needs of the business.

The next book is Service Transition which is concerned with managing change, risk & quality assurance and has an objective to implement service designs so that service operations can manage the services and infrastructure in a controlled manner.

The fourth book in the lifecycle is Service Operation which is concerned with business as usual activities.

The final book is Continual Service Improvement which has an overall view of all the other elements and looks for ways that the overall process and service provision can be improved.

Fox IT Involvement

Fox IT played a significant role in the ITIL v3 refresh, providing a lead author in Vernon Lloyd and 4 members - Ian Bevan, Steve Ingall, Lynda Cooper, and Rob Young - of the QA team.

Following a strenuous bid and evaluation process the The Stationery Office (TSO) and the Office of Government Commerce (OGC) announced that Fox IT’s Vernon Lloyd had been appointed as one of the lead authors for the Service Design module.

Vernon comments – “The evaluation team received a large number of impressive bids from a wide range of consultancies, all with strong credentials. I am pleased that our bid was seen to be the strongest contender and that we have been awarded the contract.”

Steve Ingall, Fox IT’s Managing Director adds – “As a company we have been involved with ITIL and Service Management since its inception. This award underlines the experience and commitment we bring to ensuring that ’best practice’ continues to be at the forefront of our service offerings.”

Vernon Lloyd

Vernon has been in the IT service industry for over 35 years performing a variety of operational and management roles with many organisations, world-wide. He has worked for Fox IT for 15 years and is currently International Client Director. Vernon has delivered consultancy and training to numerous organisations in the public and private sectors and he is recognised globally as an authority within the Service Management industry.

He is a popular speaker having addressed many major conferences, in Europe, the Far East, North and South America, on Service Management. He has helped to author several books on ITSM and he was a lead author for many of the ITIL 2 books including Service Delivery, Service Support and Planning to Implement Service Management. Vernon is also a lead author on the ITIL version 3 refresh project currently underway.

Vernon sits on the strategic advisory board of the Information Systems Examination Board (ISEB), is President elect of the Institute of IT Service Management and is a Fellow of the Institute of IT Service Management.

His contribution to Service Management was recognised by the itSMF, when they presented him with the prestigious “Paul Rappaport” lifetime achievement award.