Fox IT unveils an industry first on ITIL® process automation

High recurring operational costs and poor Service Delivery are a thing of the past with the launch of Fox IT's foxFLOW Process Automation solution

10 Nov 2008

With the latest ITIL® v3 refresh fully underway, the IT service industry is in the middle of its biggest evolution. ITIL v3 is driving changes across the industry but no more so than in the Service Delivery arena. Error prone operational delivery and over complex IT operations are draining budgets, and as businesses look to increase customer satisfaction and efficiency, the traditional Enterprise IT service technology solutions are fast losing their currency. Fox IT, market leaders in IT Service Management, is transforming the IT service industry with the UK launch of foxFLOW - the industry’s only vendor independent ITIL Process Automation solution.

“Traditional Enterprise IT Service Management vendors have enjoyed a monopoly on the industry for far too long,” says Paul Speers, CEO at Fox IT. “End users are paying extortionate amounts of money for ‘bloated’ over complicated, silo’d process applications they can’t integrate, while most Service Delivery Managers would love to slash costs, increase efficiencies and customer satisfaction, but they just don’t know how to. foxFLOW solves this problem by delivering a service platform that has the Enterprise-class functionality IT service professionals expect, but in a far greater cost effective, flexible and dynamic way. ITIL has many opportunities and scope for Process Automation; from automated Incident creation, enrichment, and Service Desk synchronisation, to Service Catalogue, Change request processing and provisioning, to management of your Disaster Recovery plan, the ITIL stages are packed with potential. If you have already begun using ITIL as your Service Management framework then you are well on your way. With the industry’s only ITIL Process Automation proposition, that for the first time allows Service Delivery Managers a single, consolidated view across all of their process & information silos, foxFLOW looks set to transform the way the industry views IT Service Delivery.”

Built around leading technology from the US and based on the industry standard best practices of the new ITIL v3 standard, foxFLOW provides a unique blend of services and technology taking Service Delivery Managers through a simple automation assessment, leading to a straightforward proof of the ROI against the processes in the customer environment.

“We have a number of customers that are a prime example of how the tide is turning for traditional enterprise IT Service Management vendors,” commented Paul Speers. “As businesses, particularly into 2009, face increasing pressure to reduce ICT expenditure, costly IT Service Management solutions are no longer viable. foxFLOW delivers greater cost efficiencies and more flexibility, and through a number of customers we have shown can dramatically improve the reputation of the IT service.”

About Fox IT

Fox IT is a global IT Service Management and Governance company, providing organisations with consultancy, education and technology in methodologies that help them to align their IT operation with the business strategy and ensure good IT Governance.

Its services are underpinned by world-class Service Management and Governance concepts and practices based on a range of industry standards, including the IT Infrastructure Library (ITIL®), the global de facto best practice guidance for delivering business focused IT services, MOF, ISO20000 and COBIT.

The company’s head office is in Woking in the UK, with operations in both Philadelphia, PA and Seattle, WA. Fox IT is further expanding its global presence through strategic partnerships in Japan, South Africa, Middle East, Central Europe and Latin America.