Fox IT launch update to their process implementation accelerator
Fox IT, a global independent Service Management specialist, has announced a major revision to foxPRISM™, their process implementation support tool.
foxPRISM™ assists in the design and on-going management of Service Management processes and the implementation of Service Management technology, reducing effort by up to 50% hence resulting in lower costs and risks, combined with accelerated and sustained business benefits.
Based on ITIL® best practice processes but also incorporating other related standards and practices, this fully interactive web based process knowledge base was first launched in 2004 and has been regularly updated ever since. It now includes 31 detailed processes, with 150 associated templates and documents.
Version 7 has just been launched and features new ITIL 2011 processes of Strategy Management and Business Relationship Management, as well as a complete refresh of the ISO/IEC 20000:2011 content, including a brand new process that supports the ‘Design and transition of new or changed services’ requirements of this international standard.
Mark Sykes, Principal Consultant at Fox IT said: “This latest release provides yet another step change for assisting organisations to accelerate their process implementation or improvement activities, it’s also a great vehicle for disseminating process information, and can be a significant enabler for those companies seeking ISO/IEC 20000 certification.”
About Fox IT
Fox IT, with headquarters in Woking, UK and Accredited Partners in over 15 countries is the leading specialist supplier of IT Service Management consulting and training services, with a loyal client base of over 500 organisation and a delivery team of over 100 Service Management professionals. As the longest training supplier of ITIL based courses, Fox IT has trained over 100000 delegates in over 50 different countries and 15 languages, with pass rates consistently above the global averages. Reinforced through best of breed assessment and implementation services, based on proven and practical experience, Fox IT is able to translate education into successful Continual Service Improvement Programmes, enabling IT to deliver benefits to the core business faster and cheaper. A recognised leader in the International Service Management community, Fox IT has been involved with the advancement and practical application of Service Management best practice since 1981 and has been instrumental in the development of ITIL® and ISO/IEC 20000 since their inception.
