itSMF 17th Annual Conference and Exhibition
‘Driving Real Value’
10th-12th November 2008
Birmingham Hilton Metropole
The 17th itSMF Annual Conference and Exhibition returned to Birmingham this year and continued to mark itself as the premier service management event of the year. This is a must attend event for delegates who wish to expand their service management knowledge and network within the IT service management industry.
This year's event offered a packed conference full of seminars, workshops, interactive sessions and exhibition. The event offers a wide variety of service management knowledge to suit all levels.
foxFLOW™ Launch
The Fox IT stand was very busy this year with the launch of our new ITIL® Process Automation Tool foxFLOW™.
With IT budget constraints and demand for more efficient services, Fox provide end to end ITIL process automation to accelerate implementation and enforce ITIL processes. The foxFLOW suite of software and services is a heterogeneous software system that links to all the information silos from BMC, IBM, CA and a myriad of other vendors.
If you would like more information, please visit our ITIL Process Automation page.
Awards 2008
Trainer of the Year 2008
The Trainer of the Year award is for an individual who, in the judges’ view, was the trainer who had the most understanding of their customer needs, evidence of satisfaction and a high degree of qualified candidates.
This year, Rob Young (Client Manager, Fox IT) was shortlisted for this award.
Submissions of the Year
This award is looking for the best submission which will be a white paper or case study. Fox IT were shortlisted in this category with:
Measuring Success (691k)
How the success of service improvement projects can be measured in real terms, and how to show real benefits are being delivered. Mark Sykes, Principal Consultant, Fox IT (August 2008)
Business Simulation Workshop
Tuesday 11th November from 15:10 to 17:10
Service Management in Action (foxPORT)
Facilitators: | Vernon Lloyd, FISM and ITIL v3 Author |
John Griffiths, itSMF Trainer of the Year 2007 |
Fox IT were again running our highly successful business simulation workshop, Service Management in Action, at the Conference.
The SMiA is an innovative business simulation event that provides participants with practical, hands-on experience of aligning business and service management best practice, covering ITIL®, ISO/IEC 20000 and COBIT®. This session enables participants to experience the benefits of true business and IT integration through formal service management techniques that emphasise the processes, people and tools.
Participants manage their own business and experience for themselves how improved processes and closer integration through better team working, improved communication, and clearly defined roles and responsibilities result in improved business profitability.
To find out more about Service Management in Action, click here.
- PWCI went to most of the simulation sessions and found Fox IT to be by far the best for getting the full service management message over - others just focused on Incident and Change
Speaking Sessions
Tuesday 11th November from 10:10 to 10:50
Stream - Real People
John Griffiths (Fox IT) was speaking on:
“The People Puzzle - How do you fit all the pieces?”
Synopsis: People talk about good and bad organisational culture. In reality, there are really only different cultures into which we are trying to apply a Service Management culture. This presentation looks at how organisational culture impacts Service Management from both a positive and negative aspect. Predicting the outcome of interactions or team working between various types of people can be a challenge. This presentation seeks to give some pointers to look for in meeting that challenge.
Read more about John Griffiths - itSMF 2007 Trainer of the Year
