itSMF 19th Annual Conference and Exhibition
The world’s leading IT service management conference...
8th-9th November 2010
Novotel London West
Now in its 19th year of providing presentations, workshops, training, vast networking opportunities and the best collection of ITSM suppliers of toolsets, training and consultancy under one roof, the Conference again offered “the best value ITSM consultancy you can obtain.”
Fox IT were again be in attendance to promote our range of Service Management products and services.
Points of Service Launch
Achieving all the benefits of ITIL® just got easier with the launch of Fox IT’s new “Points of Service” framework. This new and innovative approach to planning, managing, validating and accelerating Continual Service Improvement Programs (CSIP) will enable organisations to dramatically reduce the risks, time and costs associated with implementing ITIL and achieving ISO/IEC 20000 Certification.
If you would like more information, please visit our
ITSM Points of Service page.
Awards 2010
itSMF UK Honorary Lifetime Vice President
Vernon Lloyd, International Client Director at Fox IT, has been made the fifth itSMF UK Honorary Lifetime Vice President for his contribution to the itSMF in many capacities on the executive sub committees, management board and board of directors. This is the first time the award has been made for 5 years.
Vernon was previously awarded the prestigious ‘Paul Rappaport’ Life Time Achievement Award by the itSMF in 2004.
Finalist - Trainer of the Year 2010
The Trainer of the Year award is for an individual who, in the judges’ view, was the trainer who had the most understanding of their customer needs, evidence of satisfaction and a high degree of qualified candidates.
Congratulations to Kevin Shaw (Service Management Consultant, Fox IT) who was shortlisted for this year’s award.
“Outstanding presentation inclusive of ... professional experiences that aided the overall training class. I HIGHLY recommend this class and also HIGHLY recommend this trainer, Kevin Shaw”
“Kevin Shaw was an excellent trainer and managed to deliver the course in a thoroughly informative and interesting way. His easy-going style and ability to bring about good dialogue and discussion with the team created an excellent 'learning' atmosphere”
“Kevin ... is very good at what he does. He kept the class fun ... he has an in-depth knowledge of his teaching material”
“Kevin Shaw is a really great instructor. He really gets his point across and ensures you absolutely understand something before moving on”
