Bookshop
The Fox IT bookshop offers you a selection of reference material for IT Service Management.
ITIL® and IT Service Management
ITIL v3
The new ITIL v3 books are now available.
The Official Introduction to the ITIL Service Lifecycle
ITIL Lifecycle Publication Suite
Passing Your ITIL Foundation Exam Book
ITIL v3 Key Element Guide Suite (pack of 5)
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Building an ITIL based Service Management Department
ITIL v2
Introduction to ITIL
Service Delivery
Service Support
Planning to Implement Service Management
ICT Infrastructure Management
Security Management
Software Asset Management
IT Service Management (ITIL pocket guide)
ITIL Small-scale Implementation
Foundations of IT Service Management based on ITIL
Service Agreements
Metrics for IT Service Management
IT Service Management from Hell - A Guide to Worst Practices
IT Service CMM A pocket guide
Implementing Service and Support Management Processes: A Practical Guide
ITIL Process Model (Poster)
PRINCE2™
PRINCE2™ is a Trade Mark of the Office of Government Commerce
Project and Programme Management.
Managing Successful Projects with PRINCE2
Passing the PRINCE2 Exams
PRINCE2 Pocketbook
PRINCE2 Process Model
Project Management Body of Knowledge
Practical PRINCE2
Project Management Based on PRINCE2
Tailoring PRINCE2
Prince 2 Revealed
Microsoft Office Project 2003 Step by Step
ISO/IEC 20000
ISO/IEC 20000: The International Standard for IT Service Management.
BS ISO/IEC 20000-1:2005 - IT Service management. Implementation
BS ISO/IEC 20000-2:2005 - IT Service management. Code of practice
ISO/IEC 20000: A Pocket Guide (Paperback)
IT Service Management: Self-assessment Workbook (Ring-bound)
Choose from the Achieving ISO/IEC 20000 series:
The Differences Between BS15000 and ISO/IEC 20000
Management Decisions and Documentation
Why people matter
Making Metrics Work
Managing end-to-end service
Finance for Service managers
Enabling Change
Keeping the service going
Capacity management
Integrated service management
IT Governance
Frameworks and Methods for managing the delivery of IT Services.
Frameworks for IT Management: An Introduction
IT Governance
IT Security
BS ISO/IEC 17799: 2000 (BS 7799-1:2000)
Information Technology - Code of Practice for Information Security Management.
BS ISO/IEC 17799: 2000 (BS 7799-1:2000)
Information Security Based on ISO 27001/ISO 17799: A Management Guide
Implementing Information Security Based on ISO 27001/ISO 17799
ITIL Security Management
MOF and MSF
MOF: Microsoft Operations Framework and MSF: Microsoft Solutions Framework.
MOF, a Pocket Guide: IT Service Operations Management
MSF, a Pocket Guide: Delivering IT Solutions
Six Sigma
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