Podcasts
Intermediate ITIL v3 Courses
Speaker: Vernon Lloyd (International Client Director, Fox IT)
Vernon Lloyd, International Client Director at Fox IT and Author of the ITIL Version 3 Lifecycle Service Design book, introduces the ITIL v3 training courses, with particular reference to the Capability courses.
KPIs and Targets
Speaker: Oscar Mercer (Principal Service Management Consultant, Fox IT)
Victoria Page-Morris talks to Oscar Mercer about the differences between Key Performance Indicators (KPIs) and targets. The two terms are used almost interchangeably, which can be misleading. Oscar explains how to select good performance indicators and warns of the dangers of setting the wrong targets.
COBIT version 4.1 3
Speaker: Oscar Mercer (Principal Service Management Consultant, Fox IT)
Victoria Page-Morris talks to Oscar Mercer about the changes that have been made to the COBIT IT Governance framework in version 4.1. Oscar describes the differences from version 4.0 and gives his views on the changes.
The "Keep out of Jail" Event. Fox IT’s Conference on IT Governance
Speaker: Nick Temple (Chairman, Fox IT)
Nick Temple, Chairman of Fox IT, presents the keynote speech at Fox IT’s conference on IT Governance in June 2006.
In June 2006 Fox IT ran the "Keep Out Of Jail" event - a conference on IT Governance that covered issues of regulatory compliance, such as the Sarbanes-Oxley Act, that put the responsibility for good governance on to Executive Management of an organisation, with the risk of possible criminal prosecution if things go wrong. Nick Temple, Chairman of Fox IT, presents the keynote speech at this conference.
PAS77 Code of Practice for IT Service Continuity Management
Speaker: Mike Baker (Principal Service Management Consultant, Fox IT)
Brian Broadhurst talks to Mike Baker about PAS77, the code of practice for IT Service Continuity Management published by the British Standards Institution. The discussion explores the content of the Publicly Available Specification (PAS) and its relationship to ITIL and ISO/IEC 20000.
Service Catalogues
Speaker: Vicky Jones (Principal Service Management Consultant, Fox IT)
Kevin Shaw talks to Vicky Jones about how to build a Service Catalogue as the basis for the delivery of IT services. Vicky explains why an organisation should develop a Service Catalogue, what information should be held within it, and how to decide which services to include.
Vicky Jones co-authored "The Service Catalog" book published by the Help Desk Institute; click e-Book to download your free copy now
Microsoft Service Management
Speaker: Grant Adams (Principal Service Management Consultant, Fox IT)
Kevin Shaw talks to Grant Adams, Fox IT's Microsoft Service Management business stream leader, about MSM. This is the first in a series of podcasts by Grant Adams discussing Microsoft Service Management (MSM) and the products and services that Fox IT offer in this area. Fox IT has a long history of working with Microsoft in this area, and helped to author the Microsoft Operations Framework (MOF).
The ITIL Refresh, training and qualifications
Speaker: Ian Bevan (Training Manager, Fox IT)
Kevin Shaw talks to Ian Bevan, Fox IT's Training Manager, about the implications of the ITIL refresh on Service Management training and qualifications. Ian discusses the ITIL refresh and, pending the publication of the training syllabus, speculates on the impact on Service Management training and qualifications.
Software as a Service (SaaS)
Speaker: Steve Ingall (MD, Fox IT)
Brian Broadhurst talks to Steve Ingall, Managing Director of Fox IT, on the impact that Software as a Service (SaaS) is having on the delivery of IT services. Steve explores the benefits of the SaaS approach and the implications for IT Service Management and gives his predictions for the future of SaaS.
The ISO/IEC 20000 Standard
Speaker: Lynda Cooper (International Director of Consulting, Fox IT)
Kevin Shaw talks to Lynda Cooper, Fox IT's International Director of Consulting, UK representative on ISO for IT Service Management, about the ISO20000 standard. Lynda, one of the authors of the BS15000 and ISO/IEC 20000 standards, gives an overview of the ISO standard and explains why organizations might consider achieving certification under the standard. She explains the process that organizations should follow in order to meet the standard, and describes ways in which Fox IT can help an organization to achieve certification.
ITIL Refresh
Speaker: Vernon Lloyd (International Client Director, Fox IT)
Brian Broadhurst talks to Vernon Lloyd, International Client Director with Fox IT, well known authority on IT Service Management and one of the authors of the new ITIL books, about the ITIL refresh. Vernon explains the structure of the revised IT Infrastructure Library and discusses the differences between the current ITIL 2 approach and that adopted by the refresh project. He also describes the process that OGC/TSO have gone through in order to ensure that all stakeholders' requirements have been taken into account. Finally, Vernon explains what Fox IT will be offering around ITIL version 3.
What is IT Governance?
Speaker: Brian Broadhurst (Client Manager, Fox IT)
Kevin Shaw talks to Brian Broadhurst, Fox IT's IT Governance business stream leader, on the subject of 'What is IT Governance ?'. Brian explains why some people find it difficult to understand where IT Governance fits in to the overall Corporate Governance regime. He also discusses who is responsible for IT Governance, and what benefits can be gained from having a robust IT Governance framework in place.
