Presentations
itSMF Event
Speaker: Rob Young (Client Manager, Fox IT)
Date: 13 December 2008
Location: Hampshire County Council
Rob presents an examination of the main sections of ISO/IEC 20000 and where ITIL v3 ‘helps’ where perhaps v2 didn’t.
itSMF Conference 2008 - Another Brick in the Wall
Speaker: John Griffiths (Client Manager, Fox IT)
Date: 11 November 2008
Location: Birmingham Hilton Metropole
John Griffiths (Client Manager, Fox IT) presented a talk entitled 'The People Puzzle - How do you fit all the pieces?'. People talk about good and bad organisational culture. In reality, there are really only different cultures into which we are trying to apply a Service Management culture. This presentation looks at how organisational culture impacts Service Management from both a positive and negative aspect.
How do you Deliver an Effective Service Catalogue?
Speaker: Keith Webb (Principal Service Management Consultant, Fox IT)
Date: 18 September 2008
Location: itSMF e-Symposium (Online)
The Service Catalogue is a key mechanism in any business wanting to inform their user base of the services their I.T. department is able to supply. However, it is vital to ensure that the Service Catalogue delivers the correct information. This session is intended to highlight what controls and processes need to be in place to deliver an effective Service Catalogue.
Is V3 Working?
Speaker: Vernon Lloyd (International Client Director, Fox IT)
Date: 27 August 2008
Location: itSMF e-Symposium (Online)
Was the lifecycle approach the right approach? Are organisations using v3 guidance to improve their overall service provision or is it being largely ignored? After visiting many companies in 5 continents has the overall strategy and architecture of ITIL® v3 hit the mark? The speaker will address these and many other questions during this session.
Service Delivery and Process Automation: The Strategy for Success
Speaker: Chris Dowding (Service Management Consultant, Fox IT)
Date: 19 June 2008
Location: itSMF e-Symposium (Online)
This presentation provides the audience with practical advice on introducing Service Management aligned Process Automation into their business environment. The presentation outlines the roadmap of activities that must be performed to ensure the business drivers for success are achieved in a manner that will compliment existing Service Management solutions, without compromising the existing day to day activities and integrity of the service provided. It identifies the stages that must be performed prior to implementing a solution and a number of the pitfalls that must be avoided.
itSMF East Anglia Regional Group Meeting
Speaker: Rob Young (Client Manager, Fox IT)
Date: 19 February 2008
Location: Norwich Union - Norwich
Continuing the ITIL v3 sessions covering the 5 Core books, Rob Young from Fox IT gave a presentation about Service Design, for which he was an official reviewer.
itSMF Seminar: Governance
Speaker: Ralph Gray (Principal Service Management Consultant, Fox IT)
Date: 4 December 2007
Location: Jurys Gt. Russell Street Hotel, London
Ralph Gray discusses'IT Governance: The Role of Audit, Review and Assessment'. Some practical advice on how audits, reviews and assessments support governance responsibilities.
itSMF Seminar: Governance
Speaker: Rob Young (Client Manager, Fox IT)
Date: 26 June 2007
Location: UKCMG: Annual Conference 2007 Whittlebury Hall, Towcester
This presentation looks at the new ITIL Service Lifecycle approach taken within ITIL v3 and pulls together the information and implications for Capacity Management within the Service Lifecycle, and the role of the Capacity Manager.
ITIL® v3 Global Roadshow
Speaker: Vernon Lloyd (International Client Director, Fox IT)
Date: 5-22 June 2007
Location: Worldwide
The ITIL V3 Global Roadshow events were hosted and run by itSMF International, in association with OGC, TSO and APM Group, and played host to over 1,500 delegates across the world. The presentation includes discussion of all 5 books by the authors, including Fox IT’s Vernon Lloyd.
itSMF East Anglia Regional Group Meeting
Speaker: Oscar Mercer (Principal Service Management Consultant, Fox IT)
Date: 26 April 2007
Location: BT - Ipswich
Oscar presented a talk on the subject of Keeping Change Management Optimal for the Organisation.
Configuration Management: Discovering what you have
Speaker: Oscar Mercer (Principal Service Management Consultant, Fox IT)
Date: 26 April 2007
Location: Michel Delran (Principal Service Management Consultant, Fox IT)
Discovering what you have is key to Configuration Management. In his presentation, Michel also looks at how the CMDB supports the ITIL v3 Service Lifecycle processes.
ITIL v3: An Overview
Speaker: Vernon Lloyd (International Client Director, Fox IT)
Date: 25 April 2007
Location: Fox IT, Woking
Vernon gives an overview of the new ITIL v3 books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
ITIL v3: Service Design
Speaker: Vernon Lloyd (International Client Director, Fox IT)
Date: 24 April 2007
Location: Service Desk & IT Support Show, Olympia, London
Hear directly from an author of the Service Design book. Vernon gives a brief overview of ITIL v3 and then looks at Service Design.
ISO/IEC 20000 - Special Interest Group
Speaker: Ralph Gray (Principal Service Management Consultant, Fox IT)
Date: 23 April 2007
Location: Computacenter Offices, Hatfield
So, you think it is a good idea to get ISO/IEC 20000 certification for your organisation, but now you have to prepare a plan to achieve it. Ralph Gray (Principal Service Management Consultant, Fox IT) presented a talk on 'Planning for ISO/IEC 20000'.
itSMF Norway Conference 2007 - Another Brick in the Wall
Speaker: John Griffiths (Client Manager, Fox IT)
Date: 29 March 2007
Location: Clarion Hotel, Oslo Airport
John Griffiths (Client Manager, Fox IT) presented a talk on Thursday 29th entitled 'The ebb and flow of the people pool'. John examined how different people can impact what happens when implementing Service Management.
IT Governance: Ensuring Alignment, Minimising Risk
Speaker: John Griffiths (Client Manager, Fox IT)
Date: 27 February 2007
Location: Lynda Cooper (International Director of Consulting, Fox IT)
Lynda Cooper, Fox IT International Director of Consulting presented a talk entitled 'Frameworks for IT Governance'
ITIL v3: An Overview
Speaker: Ian Bevan (Training Manager, Fox IT)
Date: 27 February 2007
Location: South East Regional IT Service Management Working Group
Ian gives an overview of the new ITIL v3 books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
SOCITM - South Regional Meeting
Speaker: Vernon Lloyd (International Client Director, Fox IT)
Date: 16 November 2006
Location: Guildford
Vernon presented '6 Essentials for Implementing ITIL'
Implementation of ITSM and how this relates to ISO20000
Speaker: Vernon Lloyd (International Client Director, Fox IT)
Date: 16 October 2006
Location: itSMF Conference - Sao Paulo, Brazil
Vernon offered advice on 'Implementation of ITSM and how this relates to ISO20000'
Understanding Release Management
Speaker: Ralph Gray (Principal Service Management Consultant, Fox IT)
Date: 5 October 2006
Location: itSMF Regional Group – East Anglia, Norwich
Release Management - Protection of the live environment and its services
itSMF USA 2006 Conference
Speaker: Lynda Cooper (International Director of Consulting, Fox IT)
Date: 18-22 September 2006
Location: Salt Lake City, Utah
Lynda Cooper, Fox IT International Client Director and author of BS15000 and ISO20000, presented a talk on 'ISO20000 – What, why and how' in a 2-hour workshop session
Modelling the CMDB -Helpdesk & IT Support Show
Speaker: Michel Delran (Principal Service Management Consultant, Fox IT)
Date: 25-27 April 2006
Location: Olympia, London
Co-presenting with Richard Huntley, Enterprise System Manager at Centrica, Michel delivers a CMDB Masterclass
