The Service Catalog - e-Book download
Authors: Rick Leopoldi & Vicky Howells
Published by Help Desk Institute
This book explores an important, but often overlooked
component of SLM: the Service Catalog. The Service Catalog
documents IT services and establishes the basis for other key
SLM components including Service Level Agreements (SLAs)
and a charging system. This book also touches on the role of
the Service Catalog in SLM, the content and structure of the
Service Catalog, and provides guidance on its implementation
and maintenance..
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The Service Catalog |
