Useful Links
Sources of information about Best Practice for IT Service Management
Standards Organisations
OGC - the Office of Government Commerce
BCS (ISEB) - British Computer Society Information Systems Examination Board
EXIN - Examination Institute for Information Science
APMG - APM Group Ltd.
itSMF - the IT Service Management Forum
ISACA - Information Systems Audit and Control Association
BSI - BSI British Standards
ISO/IEC 20000 Certification - the ISO/IEC 20000 Certification Scheme
Best Practice Guidelines
ITIL® - IT Infrastructure Library
MOF - Microsoft Operations Framework
ISO/IEC 20000 - International Standard for IT Service Management
Glossaries and Acronyms
ITIL® v3 - ITIL Version 3 Glossary & Acronyms
SEVOCAB - IEEE Computer Society Software and Systems Engineering Vocabulary
FAQs
Answers to frequently asked questions ...
ITIL® - IT Infrastructure Library
ISO/IEC 20000 - International Standard for IT Service Management
Standards
ISO/IEC 20000 - Information Technology: Service Management
ISO/IEC 27001 - IT Security Management Systems: Requirements
ISO/IEC 27002 - (Formerly ISO/IEC 17799) IT Security Techniques: Code of Practice
BS 25999 - Business Continuity
Microsoft Service Management
IO - Infrastructure Optimization (Microsoft Technet)
DSI - Dynamic Systems Initiative (Microsoft)
CIO - Core Infrastructure Optimization (Microsoft Business and Industry)
