White Papers
Listed below are white papers which explore various strategies, tactics, and tools for managing IT services and service businesses:
(1.1Mb)ITIL and ISO27001
How Service Management processes and practices can be used to support the Information Security standard/code of practice of ISO/IEC 27001 and 27002. Mark Sykes, Principal Consultant, Fox IT
(691k)Measuring Success
How the success of service improvement projects can be measured in real terms, and how to show real benefits are being delivered. Mark Sykes, Principal Consultant, Fox IT
(78k)KPIs
Lies, Damned Lies and KPIs. Mark Sykes, Principal Consultant, Fox IT
(556k)Patch Management
Change, Configuration and Release or something more? Grant Adams, Principal Consultant, Fox IT
(2Mb)Software as a Service
A Comprehensive Look at the Total Cost of Ownership of Software Applications. Prepared by the Software-as-a-Service Executive Council
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