Click on a part of the model to find out more about each area.
The Service Model ensures that Fox IT deliver to your requirements whilst decreasing the cost and time to implement. Find out more about the Fox IT Service Model.
Business & Service Strategy Alignment
For Service Providers to maximise the effectiveness of the Services, it is essential that the Service Strategy is aligned to the Business strategy i.e. the Service Provider understands what the business is trying to achieve. When Business & Service Strategy Alignment is not achieved, the Services provided will not be fit for purpose.
When Business & Service Strategy Alignment is achieved, the Service Provider is able to define, design, implement and operate services that are fit for business purpose and ultimately ensure maximum value is delivered to the business.
How Fox IT can help
The key areas within Business and Service Strategy Alignment are:
Business Relationship Management
Establishing and maintaining a good relationship between the service provider and the Business.
Demand Management
Understanding and documenting of the use of services, both in current and future terms.
Financial Management
Accounting for the cost of service provision, providing a valuation of the services being delivered, the valuation of the assets that are in use in enabling those services and the costs of operating and supporting those services.
Service Portfolio Management
Dynamically governing and representing the commitments and investments made by the Service Provider to the Business.
Service Reporting
Producing agreed, timely, reliable and accurate reports for informed decision making and effective communication.
