Click on a part of the model to find out more about each area.
The Service Model ensures that Fox IT deliver to your requirements whilst decreasing the cost and time to implement. Find out more about the Fox IT Service Model.
Operational Cost Reduction Effectiveness & Efficiency
Operational Effectiveness & Efficiency is primarily the ongoing operation of the Services including the management of any changes to the Services. It is critical that Services are delivered effectively if the Business is to focus on achieving the Business objectives and goals. It is also important that the Services are delivered in an efficient way so that the Business can gain the maximum value.
How Fox IT can help
The key areas within Operational Cost Reduction, Effectiveness & Efficiency are:
Change Management
Ensuring that standardised methods and procedures are used for efficient and prompt handling of all Changes. Minimising the impact of Change-related Incidents upon service quality and consequently improving the day-to-day operation.
Evaluation
To support Change Management in ensuring service changes represent the requirements of the business and, once implemented, deliver the required performance.
Knowledge Management
Ensuring knowledge is made available in a controlled and quality-assured manner to all appropriate staff involved with an organisation.
Release & Deployment Management
Undertakes the planning, design, build, configuration and testing to create a set of release components for a live environment.
Risk Management
Identifying, quantifying and managing the risks that exist in the operational environment.
Service Asset & Configuration Management
The management control of service assets across the entire service lifecycle and the logical model that shows how the service assets and components interrelate.
Service Validation & Testing
Responsible throughout the service lifecycle, for both internally and externally developed solutions, to quality assure all aspects of a service.
Access Management
Responsible for providing, restricting or preventing access to users.
Event Management
Responsible for the handling of automated notifications that are produced by services and configuration items and processed by monitoring tools.
Incident Management
To ensure that all incidents are resolved and service restored as soon as possible according to defined priorities and within agreed timescales with minimum disruption to the business.
Problem Management
Minimise the adverse impact of incidents and problems on the business that are caused by errors within the Infrastructure, and to prevent recurrence of incidents related to these errors.
Request Fulfilment
To ensure that all service requests are handled efficiently and effectively, and that they are resolved according to defined targets as specified in service level agreements.
Service Desk
Provides a crucial role in being a single point of contact for the Business or Customer when issues arise, and provides an interface between them and IT and third-party support organisations.
Service Reporting
Producing agreed, timely, reliable and accurate reports for informed decision making and effective communication.
