Fox IT Service Delivery Model
Click on a part of the model to find out more about each area:
The horizontal elements represent the 5 areas of Service Management as defined and publicised by ITIL.
The vertical elements represent what Fox IT do across the Service Management elements.
About the Fox IT Service Delivery Model
With the continual drive of increasing Service quality whilst decreasing the cost and time to implement Service Management, Fox IT have built up a standardised approach that covers all aspects of Service Management.
Using this approach Fox IT are able to deliver to higher quality as our approach has been built up and improved over many years. Fox IT are also able to deliver that quality at a lower cost and to a shorter timescale as our model is backed up by reusable best practice.
The Fox IT model is not new, it is tried and tested and continues to improve the way in which Service Management is delivered.
Core Elements of Service Management
Service Strategy
Service Strategy provides advice and guidance on designing, developing and implementing service management – both as an operational capability within an organisation but also how to use that capability as a strategic asset. It tries to ensure that consideration is given as to why a particular activity is to be performed - before an organisation begins to think about how it will be performed.
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Service Design
The Service Design stage of the lifecycle starts with a set of new or changed business requirements and ends with the development of a solution designed to meet the documented needs of the business. This developed solution, together with its Service Transition Pack, is then passed to Service Transition to build, test and deploy the new or changed service and on completion of these activities control is transferred to the Service Operation and Continual Service Improvement stages of the service lifecycle.
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Service Transition
The Service Transition stage of the lifecycle provides guidance on ensuring that the introduction, deployment, transfers and decommissioning of new or changed services is consistently well managed. Service Transition ensures that the transition processes are streamlined, effective and efficient so that the risks relating to the service in transition are minimised. The Service Transition stage of the lifecycle receives input from the Service Design stage and provides output to the Service Operation stage.
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Service Operation
Service Operation is responsible for all aspects of managing the day-to-day operation of services, ensuring that processes and activities are operated (and continue to be operated) on a ‘business as usual’ basis. Its key purpose is to coordinate and perform the processes and activities that support the delivery of the services at the levels defined in the relevant Service Level Agreements. The scope of Service Operation covers the services, the service management processes, the underpinning technology used to deliver those services - and the people used to manage all of these aspects.
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Continual Service Improvement
The Continual Service Improvement is not a lifecycle stage, but a wrapper used throughout the whole service lifecycle. It has inputs and outputs for all lifecycle stages. It focuses on the overall health of Service Management within the organisation.
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Fox IT Offerings
Process
Fox IT has extensive experience in Process implementation and improvement. Fox IT are able to work with your existing process or create new process using foxPRISM, Fox IT’s process implementation accelerator. To find out more about process implementation and improvement including foxPRISM please contact us.
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Training
Fox IT are industry leaders in Service Management training on a global scale and with many certified trainers Fox IT are able to offer tailored courses to meet your requirements. Our training scope includes ITIL v2 and v3, ISO20000, COBIT, CMMI, SOX, MOF and more. To find out more about our training please contact us.
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Technology
Fox IT are able to assess, recommend and implement Service Management technology that fits your business. With years of experience in this area Fox IT are able to offer independent toolset advise on a multitude of toolset types including Process Modelling, Process Integration, Service Desk, CMDB, Enterprise Management and many more. To find out more about out technology services please contact us.
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Assessments
Fox IT have a unique assessment product that enables us to provide you with an independent, objective based view of your organisations effectiveness, leading to a Road Map for improvement. foxMAPS can cover all areas of Service Management including ITIL, CMMI, ISO20000, CoBIT, 6SIGMA and more. To find out more about foxMAPS please contact us.
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Governance
Fox IT are able to offer Governance solutions based on 5 core elements - Service Management, Security Management, Compliance Management, Portfolio Management and Organisational Management. With many years of experience, Fox IT has drawn together industry best practice over the 5 core elements to create foxGOV. To find out more about our governance services please contact us.
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