Click on a part of the model to find out more about each area.
The Service Model ensures that Fox IT deliver to your requirements whilst decreasing the cost and time to implement. Find out more about the Fox IT Service Model.
Multi-Vendor Supplier Management
Working in the Multi-Vendor model is more than just supplier management, when done well it brings real, significant, and long term benefit to those who do it, but only if they set out knowing what they are trying to achieve (and what to avoid).
Today's IT organisation is constantly struggling to make the best use of available resources, mixing teams of internal and external suppliers is a good way to increase value, but it brings it’s own problems. Gartner recognises this as one of the greatest areas of stress for CIOs, how to make sure you choose the right service suppliers, and how to get them to work for your benefit not theirs.
The issues to be managed:
When vendors get out of control
Ensuring that those vendors selected into your multi-vendor environment understand how to work together with other vendors is vital, and it’s not always easy to spot during the selection proves, but Fox IT can help.
Management of internally & externally sourced services
Just because they work for the same organisation that you do, does not necessarily mean that another internal team will share your objectives. Fox IT can help you alight both internal and external teams to ensure the quality of your delivery to users.
Is there a different way?
Historically, organisations have selected a single supplier (or in some cases a consortium) to do everything. Current thinking is that there are benefits to be gained by an organisation that can select the best of breed suppliers in specific important areas, and then manage them so that they appear like one delivery organisation. Fox IT has the experience to help you set the right management and measurement framework which will drive the appropriate behaviours from all suppliers.
What is after India and China?
All the big suppliers (and many large clients) have already moved significant portions of their operations to lower cost economies, so what else is there to do? Fox IT has some options which may help you increase the value of what is delivered, even if it isn’t delivered form China or India.
Establishing relationships with vendors through governance
Standard contractual relationships and SLAs are fine, but they don’t go far enough, and they don’t generate the right supplier team environment. Fox IT can provide a supplier governance framework which enables the appropriate management and inclusivity of suppliers to give you control, and them the opportunity to offer additional value, either within or in addition to the existing contracts.
Business based performance in the IT department
More and more often, CIOs are being asked to add value to the organisations bottom line, therefore they are being measured in more business-oriented ways. Fox IT can help you align the services which the IT department delivers (either internally, or through suppliers) with what user departments understand, so identifying value strings within the business, and assisting in the creation of service charging to user departments.
Make agreements with flexibility for your organisation
These days organisations are more nimble and dynamic than ever before, it stands to reason therefore, that a traditional five year sourcing agreement is unlikely to stand the test of time. The problem is that by letting a contract for five years you can get a great price for that deal today. Fox IT can help you build a contractual framework which allows both you and your suppliers the flexibility to offer value over the life of the contract, and avoid having to renegotiate under change control after three years when your business has changed.
How to market and price your services internally
Costing and pricing is one thing, but positioning your services in a way which promotes the take up by the business is another. You need to really get inside the heads of your user departments. Fox IT can help you understand what it is like to “wear their shoes,” therefore enabling you to express the services you offer in a way which is of value to them, or to decide to retire the service.
What does it mean to be a "Service Integrator?"
There is much discussion in the industry about exactly what it means to be a “service integrator.” Fox IT will help you position yourself so that both your suppliers, and your customers understand your role, and their dependence on your success.
Effective supplier selection
The right supplier for you may not be the one which offers the lowest price. Fox IT can help you establish a supplier evaluation criteria which allows you to take all the things which are important to your organisation into the appropriate amount of consideration.
Benefits
Fox IT has completed many assignments in these and related areas over the years, and has a comprehensive understanding of the issues at play and how to help you avoid them. Using our experience will save you time and money.
Fox IT understands how major suppliers think and work, use our experience to help establish the framework for your suppliers to deliver the most economical solution for you.
Fox IT knows that service transition is one of the most complex and important activities which will be required. We have significant experience in this area, allow us to help you make your project a success.
Fox IT is an independent consultancy, so we are impartial about who your suppliers are, so long as they deliver good value to you. Because we have experience of working with most of the big suppliers in the market, we can help you choose the ones which are best for you.
