foxPRISM™

Benefits

Whether used before, during or after an implementation of Service Management processes and/or supporting technology, foxPRISM will help deliver lower cost and earlier business benefits, via:

• An accelerated implementation time, by providing a proven implementation route map, supported by pre-populated process specifications and templates
• Reduced costs through more effective use of scarce resources
• Reduced risk in using an approach based on proven templates and many years of proven implementation experience
• More effective deployment of supporting technology via alignment to business processes
• Adds value in the short, medium and long term for your business by delivering service improvements faster and cheaper
• Highly focused on key elements
• A baseline for continuous reference and service improvement
• Knowledge repository to aid consistent use and induction of new staff
• Low risk option of getting to ISO20000 successfully enabling your staff and the auditor to find all information in one place

foxPRISM is a fully interactive web based process knowledge base that assists in the design and management of Service Management processes and the implementation of Service Management tools. Based on ITIL® best practice processes (fully revised for ITIL v3) and the ISO20000 standard, foxPRISM provides a customisable framework onto which organisations can map and build their own process models.

Easy to use and understand

foxPRISM is a web based tool that enables information to be shared across the entire organisation.

Flowcharts in swimlane format and text are combined to illustrate processes and provide a reference that can be easily accessed, maintained and understood.

There is no expensive annual license fee – just a one off cost which includes installation and training. foxPRISM does not require expensive specialist software to maintain it, but uses tools that most organisations will already possess and can easily use – Word, Excel, Visio and Frontpage. foxPRISM is available in versions to support ITIL v2 and ITIL v3...

Supporting ITIL and ISO/IEC 20000

foxPRISM has rich content including:

• Introduction to ITIL and ISO20000
• Process maps and descriptions for all ITIL and ISO20000 processes
• Role descriptions and RACI matrices
• Templates
• Glossary of Terms

Additionally, all of the mandatory requirements of ISO20000 are highlighted, so even if an organisation is not yet considering attaining the standard, they have all of the information available to them should they decide to do so in the future.

foxPRISM enables you to hold all relevant processes customised for your environment in one place for ease of access by your service management team and to easily demonstrate compliant processes to your auditor for the ISO20000 certification.

Technology deployment

foxPRISM contributes to the effective deployment of any supporting technology, by ensuring that configuration, integration and exploitation are driven by business and service requirements and defined processes, not technical specifications, therefore delivering faster Return On Investment.

Implementation Service

As a precursor to implementing foxPRISM it is recommended that organisations perform a baseline review of current processes, which can feed into the target process design criteria.

Effective customisation of the generic foxPRISM tool is achieved through 1-day process workshops.

• Each facilitated workshop will identify the modifications required in order to customise the process to reflect your mode of operation. Following the workshop, Fox IT will make the required modifications.
• Following customisation of all the required processes, a final workshop will check out the accuracy and completeness of interfaces between processes, with modifications applied as required.
• The customised version of foxPRISM will be signed off and handed over for ongoing use.

Further processes can be customised as and when required by Fox IT or maintained by your own staff.